Summary
Overview
Work History
Education
Skills
Timeline
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Mansi Desai

Clyde North

Summary

Dynamic and organized professional with proven customer service skills honed at La Porchetta. Expert in data entry and adept at managing high-pressure situations, ensuring customer satisfaction. Recognized for maintaining a welcoming environment and efficiently resolving complaints, contributing to a positive experience for all clients.

Overview

6
6
years of professional experience

Work History

Receptionist

Rikaro Crystal
09.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Customer Service Cashier

La Porchetta
04.2019 - 07.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Education

Bachelor of Science - Environmental Management

Holmesglen Institute of TAFE
Melbourne, VIC
10-2014

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer and client relations

Timeline

Receptionist

Rikaro Crystal
09.2022 - Current

Customer Service Cashier

La Porchetta
04.2019 - 07.2022

Bachelor of Science - Environmental Management

Holmesglen Institute of TAFE

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Mansi Desai