Summary
Overview
Work History
Education
Skills
Certification
Salesforce Cloud
Personal Information
References
Timeline
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MANSI JOSHI

Summary

Proactive Salesforce Consultant with 3+ years Salesforce implementation experience in a start-up environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with dedication to improving business operations to support business growth and revenue.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Salesforce Consultant

J4RVIS (Salesforce Partner)
07.2021 - Current
  • Worked in a client-facing role, organised workshops and refinement sessions with stakeholders to understand current business process, pain points, and future requirements
  • Performed requirement analysis and identified gaps
  • Documented the whole project journey in JIRA and Confluence
  • Provided recommendations using declarative solution in Salesforce
  • Experience in configuring and implementing Sales Cloud, Service Cloud, Managed Packages as well as Financial Force
  • Collaborated with Developers and Architects to discuss solution architecture and data model
  • Worked on creating test scripts as well as provided support to end users during UAT
  • Performed deployment between Salesforce Org to execute full project deliverables and go-live.

Business Analyst

AI Australia (Consulting)
09.2020 - 03.2021
  • Worked on IT projects such as website and platform development and configured automation in process where required
  • Gathered requirements from stakeholders and performed analysis
  • Designed business process flows, 'As-is' and 'To-be' process
  • Created different visualization charts in Power BI based on the captured data and performed queries in SQL to get more insights.

Salesforce Administrator Volunteer

Social Health Australia (Non-Profit)
11.2020 - 01.2021
  • Gathered requirements from clients
  • Collaborated with Architect to design solution
  • Planned and performed user acceptance testing
  • Created automation flows using Workflow Alert, Process Builder, and Flows
  • Integrated and configured AppExchange solutions in NFP Cloud
  • Uploaded data using Data Loader, generated Reports/Dashboards, and performed deployment of components from Sandbox to Production.

Business Analyst

Travelaam Holidays (Start Up)
05.2017 - 06.2018
  • Worked on website and mobile application project
  • Performed requirement elicitation and analysis
  • Created user-friendly user interface design for website and mobile applications using wireframing tools
  • Configured features like user authentication using Firebase and generated reports/dashboards using Microsoft Power BI to monitor customer data
  • Created testing document that included test script and test plan along with user acceptance criteria.

Education

Master of Information Technology: Business Analysis -

Charles Sturt University
10.2020

Bachelor of Technology: Computer Science -

ITM University
06.2018

Skills

  • Salesforce Configuration
  • Business Analysis
  • Data Migration
  • User Training
  • Solution Design
  • Critical Thinking and Problem Solving
  • Stakeholder Management
  • Communication and Team Collaboration

Certification

  • Salesforce Certified Administrator
  • Salesforce Business Analyst
  • Salesforce Sales Cloud Consultant
  • StoreConnect Administrator
  • Udemy certified Tableau 2020
  • Udemy Certified Power BI
  • Microsoft Power Automate/RPA Training - AI School

Salesforce Cloud

  • Sales Cloud
  • Service Cloud
  • NFP Cloud
  • Education Cloud
  • Experience Cloud
  • Financial Force PSA
  • Managed Services


Personal Information

Visa Status: 485 (Post Graduate Work Visa)

References

Available upon request

Timeline

Salesforce Consultant

J4RVIS (Salesforce Partner)
07.2021 - Current

Salesforce Administrator Volunteer

Social Health Australia (Non-Profit)
11.2020 - 01.2021

Business Analyst

AI Australia (Consulting)
09.2020 - 03.2021

Business Analyst

Travelaam Holidays (Start Up)
05.2017 - 06.2018

Master of Information Technology: Business Analysis -

Charles Sturt University

Bachelor of Technology: Computer Science -

ITM University

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MANSI JOSHI