MANSI JOSHI
Summary
Proactive Salesforce Consultant with 3+ years Salesforce implementation experience in a start-up environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with dedication to improving business operations to support business growth and revenue.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Salesforce Consultant
J4RVIS (Salesforce Partner)
07.2021 - Current
- Worked in a client-facing role, organised workshops and refinement sessions with stakeholders to understand current business process, pain points, and future requirements
- Performed requirement analysis and identified gaps
- Documented the whole project journey in JIRA and Confluence
- Provided recommendations using declarative solution in Salesforce
- Experience in configuring and implementing Sales Cloud, Service Cloud, Managed Packages as well as Financial Force
- Collaborated with Developers and Architects to discuss solution architecture and data model
- Worked on creating test scripts as well as provided support to end users during UAT
- Performed deployment between Salesforce Org to execute full project deliverables and go-live.
Business Analyst
AI Australia (Consulting)
09.2020 - 03.2021
- Worked on IT projects such as website and platform development and configured automation in process where required
- Gathered requirements from stakeholders and performed analysis
- Designed business process flows, 'As-is' and 'To-be' process
- Created different visualization charts in Power BI based on the captured data and performed queries in SQL to get more insights.
Salesforce Administrator Volunteer
Social Health Australia (Non-Profit)
11.2020 - 01.2021
- Gathered requirements from clients
- Collaborated with Architect to design solution
- Planned and performed user acceptance testing
- Created automation flows using Workflow Alert, Process Builder, and Flows
- Integrated and configured AppExchange solutions in NFP Cloud
- Uploaded data using Data Loader, generated Reports/Dashboards, and performed deployment of components from Sandbox to Production.
Business Analyst
Travelaam Holidays (Start Up)
05.2017 - 06.2018
- Worked on website and mobile application project
- Performed requirement elicitation and analysis
- Created user-friendly user interface design for website and mobile applications using wireframing tools
- Configured features like user authentication using Firebase and generated reports/dashboards using Microsoft Power BI to monitor customer data
- Created testing document that included test script and test plan along with user acceptance criteria.
Education
Master of Information Technology: Business Analysis -
Charles Sturt University
10.2020
Bachelor of Technology: Computer Science -
ITM University
06.2018
Skills
- Salesforce Configuration
- Business Analysis
- Data Migration
- User Training
- Solution Design
- Critical Thinking and Problem Solving
- Stakeholder Management
- Communication and Team Collaboration
Certification
- Salesforce Certified Administrator
- Salesforce Business Analyst
- Salesforce Sales Cloud Consultant
- StoreConnect Administrator
- Udemy certified Tableau 2020
- Udemy Certified Power BI
- Microsoft Power Automate/RPA Training - AI School
Salesforce Cloud
- Sales Cloud
- Service Cloud
- NFP Cloud
- Education Cloud
- Experience Cloud
- Financial Force PSA
- Managed Services
Personal Information
Visa Status: 485 (Post Graduate Work Visa)
References
Available upon request
Timeline
Salesforce Consultant
J4RVIS (Salesforce Partner)
07.2021 - Current
Salesforce Administrator Volunteer
Social Health Australia (Non-Profit)
11.2020 - 01.2021
Business Analyst
AI Australia (Consulting)
09.2020 - 03.2021
Business Analyst
Travelaam Holidays (Start Up)
05.2017 - 06.2018
Master of Information Technology: Business Analysis -
Charles Sturt University
Bachelor of Technology: Computer Science -
ITM University
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