Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Mansi Shah

Adelaide,SA

Summary

A highly motivated analytical professional with strong leadership, communication, and interpersonal skills is looking for a challenging position where core values of professional workmanship, process improvements, business ethics, and team efforts lead to collaborative institutional success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT support Technician

APCD Pvt Ltd
02.2023 - Current
  • Troubleshooting and diagnosing computer hardware and software issues, setting up computer networks and assisting employees and customers with electronic device related problems
  • Installing and configuring appropriate software and hardware functions according to specifications
  • Testing database systems and upgrades, such as debugging, tracking, logging, and resolving all identified problems
  • Provide systems administration support
  • Answer queries and solve issues related to internal systems, software, and hardware through internal help desk ticketing system and staff queries
  • End user software and hardware/software deployment such as ‘Blancco’, ‘Killdisk’, ‘Dban’, ‘Apple Erasure’ faults and repairs
  • Document and maintain certified procedures and assist with mentoring the team.
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
  • Developed comprehensive documentation for internal knowledge base, promoting self-service resolution for common issues.
  • Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.

Sales Consultant

OPTUS
02.2022 - 01.2023
  • Recommending and selecting products for customers, based on their individual and unique needs
  • Describing products and explain their benefits and uses to potential customers
  • Troubleshooting company’s software as well as the products as required
  • Establishing authentic relationships with past customers and potential customers to facilitate sales
  • Communicating with customers in person, by phone and by email to understand their needs
  • Maintaining technical knowledge of the company's various products and services.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Sales Assistant

SMOKE MART
09.2020 - 01.2022
  • Liaise with customers via face to face, on the phone and by email to provide information on a wide range of products as part of sales target
  • Assisting in display merchandize on regular basis
  • Achieving KPI’s as per the organization
  • Assisting customers in searching and selecting items in order to build repeated and loyal customers
  • Maintain accurate and attractive merchandize displays, ensuring strategic placement of products in order to maximize purchases.

Education

Master of Technology: Enterprise Systems and Business Analytics -

Federation University
Adelaide, SA
11.2021

Bachelor of Computer Application -

Ahmedabad University
Ahmedabad, India
05.2018

Skills

  • Database Administration
  • Network Administration
  • System Configuration
  • Software Deployment
  • Technical Support
  • Application support
  • Microsoft Office Suite
  • Data Analysis

Certification

  • Google Analytics for Beginners, Google
  • Intermediate Python for Data Science, DataCamp
  • Python Bible, Udemy

References

References given upon request.

Timeline

IT support Technician

APCD Pvt Ltd
02.2023 - Current

Sales Consultant

OPTUS
02.2022 - 01.2023

Sales Assistant

SMOKE MART
09.2020 - 01.2022

Master of Technology: Enterprise Systems and Business Analytics -

Federation University

Bachelor of Computer Application -

Ahmedabad University

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Mansi Shah