Summary
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Manudarshana Shanmugarajah

Westmead,New South Wales

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Work History

David Jones

Retail Sales Assistant
11.2022 - Current

Job overview

  • Greeted customers and helped with product questions, selections and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Issued receipts and processed refunds, credits or exchanges.
  • Supported loss prevention goals by monitoring shopper behavior.

Dream Cafe

Volunteer Cafe Manager
05.2015 - 06.2015

Job overview

  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Served customers and followed outlined steps of service.
  • Participated in team-building activities to enhance working relationships.

Education

University of New South Wales
Sydney, NSW

Master of Arts from Education And Development Studies
09.2024

Madras Christian College
Chennai, India

Bachelor of Arts from English Language And Literature
04.2017

Skills

  • Building Customer Relationships and Loyalty
  • Merchandising and Display
  • Engaging with Diverse Customers
  • Meeting Sales Goals
  • Store Policies and Procedures
  • Available Nights, Weekends, and Holidays
  • Strong Communication and Interpersonal Skills
  • Sales and Promotions
  • POS Transactions
  • Customer Service Orientation
  • Suggestive Selling
  • Thorough Knowledge of Product

Languages

English
Native or Bilingual
Tamil
Native or Bilingual
Malayalam
Elementary
Korean
Elementary

Timeline

Retail Sales Assistant

David Jones
11.2022 - Current

Volunteer Cafe Manager

Dream Cafe
05.2015 - 06.2015

University of New South Wales

Master of Arts from Education And Development Studies

Madras Christian College

Bachelor of Arts from English Language And Literature

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Manudarshana Shanmugarajah