Claudia McDonald
The Entrance North Peninsula Natural Area,Nsw
Summary
Motivated Sales assistant with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognised for advanced sales and merchandising skills.
Overview
2
2
years of professional experience
Work History
Retail Sales Assistant
Rockwear
Erina, NSW
04.2022 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Increased sales by offering advice on purchases and promoting additional products.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Coached team on effective upselling and cross-selling methods.
Retail Sales Assistant
Sand To Sea
The Entrance North Peninsula Natural Area, NSW
12.2020 - 03.2022
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with locating and choosing merchandise in store departments.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported loss prevention goals by monitoring shopper behavior.
- Logged reports, expenses, receipts and sales documents into digital database.
- Tracked down hard-to-find merchandise at diverse locations.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Resolved customer service issues promptly.
- Completed routine store inventories.
- Optimized store displays and appearance via strategic merchandising.
Education
Year 12 Graduate -
MacKillop Catholic College
Warnervale, NSW09.2020
Skills
- Strong Communication and Interpersonal Skills
- Merchandising and Display
- Stocking and Replenishing
- Sales and Promotions
- Flexible Hours
- Building Customer Relationships and Loyalty
- Meeting Sales Goals
- Effective Customer Communication
- Customer Service Orientation
- Team Cooperation
References
Sand to Sea Manager -
Rochelleadobo@gmail.com
Rockwear Manager -
Belynda Katynas - 0433 955 764
Timeline
Retail Sales Assistant
Rockwear
04.2022 - Current
Retail Sales Assistant
Sand To Sea
12.2020 - 03.2022
Year 12 Graduate -
MacKillop Catholic College
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