Manushi Shah

Part Time

Toowoomba, Queensland

06.2023 - 12.2023

Provided technical support to end-users on a variety of computer software and hardware issues.
Developed and maintained user accounts, permissions, and access rights.
Installed, configured, tested, and maintained operating systems, application software, and system management tools.
Performed troubleshooting to diagnose and resolve complex technical problems.
Created technical documentation for internal use by IT staff members.
Conducted research on emerging products, services, protocols, and standards in support of system development efforts.
Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
Administered Microsoft Endpoint Manager, overseeing device and application management.
Managed and supported SharePoint environments, facilitating collaboration and document management.
Experience in the installation and support of kiosks and POS systems, encompassing both hardware and software components.
Supporting users and network administrators over the telephone and by email. Maintain the company's network infrastructure.
Supported end-user environments and technology hardware, including Windows 11 and Office 365.
Managed virtualization using VMware and supported cloud technologies such as Azure and Office 365.
Networking and providing support for Windows, Mac, and Android issues.
Handled customer service issues by providing guidance or escalating for advanced support.

Summary