Manvi Singh
Delhi
Summary
Highly motivated professional with extensive customer service experience in the aviation and food and beverage industries. Proven ability to handle high-pressure situations and utilize critical thinking for effective problem resolution. Possesses well-developed hospitality skills and a strong commitment to customer satisfaction and safety. Excellent communication skills, both verbal and written, in multiple languages. Trained in aviation safety protocols and restaurant management.
Overview
5
5
years of professional experience
Work History
CABIN CREW
TATA SIA Airlines Ltd (Vistara)
04.2023 - 05.2024
- Conducted pre-flight safety checks, ensuring adherence to all safety protocols
- Assisted with passenger boarding and deplaning processes
- Managed in-flight food and beverage inventory, liaising with ground catering staff to accommodate dietary requirements
- Provided in-flight food and beverage service, addressing passenger needs to ensure a comfortable flight experience
- Trained and managed junior crew members in their assigned tasks
- Reported directly to the In-flight Supervisor (IFS).
ASSISTANT MANAGER
Glenary's Restaurant
12.2021 - 12.2022
- Delivered high-quality customer service, ensuring exceptional dining experiences
- Supervised food quality control prior to service
- Coordinated team activities, including managing staff schedules and leave, ensuring excellent staff performance and service quality
- Maintained inventory and managed supplier relationships
- Planned and organized major events, including private parties, managing all aspects from decorations to staffing
- Reported directly to the restaurant owner, providing regular performance updates.
IN-HOUSE SINGER
J W Marriott
03.2020 - 11.2021
- Performed regularly in hotel venues such as the lobby, lounge, and Vintage Asia Restaurant
- Provided live entertainment for hotel-hosted events, including weddings, anniversaries, and engagements.
GUEST RELATIONS OFFICER (GRO)
Silver Lining Catering
04.2019 - 02.2020
- Ensured exemplary guest service throughout events, maintaining high levels of satisfaction
- Organized staff duties and managed food service logistics
- Oversaw kitchen operations, ensuring seamless service delivery
- Acted as the primary customer contact for large-scale events, including weddings, engagements, and anniversaries.
Education
ISC 12 -
Mount Hermon School
01.2019
ICSE 10 -
Loreto Convent School
01.2017
Skills
- Customer service excellence
- Event coordination and Management
- Team Leadership and Supervision
- Food and Beverage Service
- Communication and Interpersonal Skills
- Safety and Compliance
- Inventory Management
- Performance Reporting
- Staff Training and Development
- Problem Solving and Conflict Resolution
Languages
Nepali
Native or Bilingual
English
Native or Bilingual
Hindi
Native or Bilingual
Bengali
Professional Working
References
Available on request.
Timeline
CABIN CREW
TATA SIA Airlines Ltd (Vistara)
04.2023 - 05.2024
ASSISTANT MANAGER
Glenary's Restaurant
12.2021 - 12.2022
IN-HOUSE SINGER
J W Marriott
03.2020 - 11.2021
GUEST RELATIONS OFFICER (GRO)
Silver Lining Catering
04.2019 - 02.2020
ISC 12 -
Mount Hermon School
ICSE 10 -
Loreto Convent School