Manvinder Josan

As a Migration agent I am undertaking following duties:

• Prepare and lodge visa applications with the Department of Home affairs
• Prepare timely and accurate advice ( either as or for registered migration agent) regarding visa options and other related immigration issues
• Provide clients with advice and assistance in relation to immigration compliance
• Liaise with clients and applicants to prepare visa applications
• Ensure to update the client recordsDeal effectively with new and existing clients;
• Provide timely advice to potential visa applicants.
• Offer precise and comprehensive guidance grounded in a solid grasp of migration legislation and policy.
• Conduct consultations and diligently follow up with potential clients, displaying a genuine commitment to addressing their immigration inquiries.
• Collaborate effectively with clients, skills assessing authorities, and government bodies such as DHA and State/Territory Governments.
• Remain current with evolving policies, regulations, and industry developments.
• Prepare, assess, and submit migration-related applications (visa applications, skills assessments, nomination applications, etc.) with the full backing of an experienced immigration assistant.
• Visa case management from start to finish

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.