Manzila Tayier
Sydney,NSW
Summary
Experienced in customer service and sales at Zara and Cotti Coffee, excelling in sales techniques. Adept at building strong relationships, contributing to increased sales, and fostering team collaboration in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Coffee Barista
Cotti Coffee
06.2024 - 12.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
Sales Assistant
Zara
02.2022 - 08.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Management - Marketing
The Southwest Minzu University
Sichuan, China06-2023
Master of Translation And Interpretation - Language
The University of New South Wales
Sydney, NSW12-2025
Skills
- Customer service
- Sales techniques
- Problem solving
- Fluent bilingualism
- Product merchandising
- Team collaboration
- Beverage preparation
Language
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Coffee Barista
Cotti Coffee
06.2024 - 12.2024
Sales Assistant
Zara
02.2022 - 08.2022
Bachelor of Management - Marketing
The Southwest Minzu University
Master of Translation And Interpretation - Language
The University of New South Wales
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