Maral Neko Qws
Sydney,Smithfield
Summary
Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented.with highly energetic, outgoing and detail-oriented nature. Handles multiple responsibilities simultaneously while providing exceptional customer service.Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in solutions.Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Airport Customer Service Agent
Customer service
Sydney, Nsw
10.2023 - Current
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Performed daily opening and closing procedures in accordance with company standards.
- Provided guidance to passengers regarding available services within the airport terminal complex.
- Managed communication between airline personnel and customers in a professional manner.
- Responded quickly to emergency situations by following appropriate protocols.
- Resolved conflicts between passengers using effective interpersonal skills.
- Assisted disabled passengers with special needs throughout their travels.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Greeted passengers and provided boarding instructions.
- Provided clients with assistance in preparing required travel documents and forms.
- Built and maintained productive relationships with employees.
Uber Eat
Driver
Sydney
01.2021 - Current
- Delivered customer orders to homes and places of business within established time frames.
- Filled customer orders quickly to promote speedy service, helping increase business.
- Planned and executed efficient routes to optimize time and fuel costs.
- Delivered fresh food to customers across local area.
- Carried food in insulated bags to maintain hot or cold temperature.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Analyzed customer address to determine best route for timely delivery.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Contacted customers prior to delivery to coordinate delivery times.
Koch&co
Receving
Eastern Creek
02.2023 - 07.2023
- Followed safety practices to safeguard against injury and damage to property.
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
- Managed workflow and productivity of lower-level technicians to keep projects on task.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Disassembled and repaired damaged sections and fabricated replacements.
- Maintained test equipment to safety standards to drive process integrity and data validity.
- Inspected and validated repairs before delivery.
- Trained customers on proper operation, maintenance, and safety of newly installed equipment.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
NDIS
Carer
Fairfield
09.2018 - 07.2021
- Generated engaging story ideas and creative headlines to increase readership.
- Updated social media accounts with breaking news.
- Met deadlines with reliable, in-depth news coverage.
- Reported news stories for publication or broadcast, thoroughly describing background and details of events.
- Discussed issues with editors to establish priorities or positions.
- Received assignments or evaluated leads or tips to develop story ideas.
- Reviewed and evaluated notes taken about news events to isolate pertinent facts and details.
Ozsale
Pick and pack
Smithfield , Nsw
01.2018 - 07.2019
- Counted money in cash drawers at beginning of shift to verify correct amounts and adequate change.
- Conducted product inventories by counting items on hand and notifying supervisors of low stock.
- Delivered superior service to customers by establishing positive support and meeting shopping needs.
- Bagged and boxed and gift-wrapped fragile merchandise to deliver excellent customer service.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
- Assisted customers by providing information and resolving complaints.
Aged Care Worker
Nurse
Pendle Hill
02.2017 - 12.2017
- Provided clients with emotional support and companionship.
- Assisted with mobility needs and maintaining personal hygiene of students.
- Supported bathing, dressing and personal care needs.
- Followed safe lifting and transferring techniques to transport residents.
- Followed care plan and directions to administer medications.
- Reported concerns to nurse supervisor to promote optimal care.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Assisted with meal planning to meet nutritional plans.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Helped clients get in and out of beds and wheelchairs.
- Monitored clients' activity levels and helped prevent sedentary behavior.
Education
III - Nurse
WETHERILL PARK TAFE
WETHERILL PARK03.2018
Skills
- Decision-Making
- Dispatch Interaction
- Dedicated Team Player
- Excellent Sense of Direction
- Customer Service
- Customer Communication
- Problem-Solving
- Payment Collection
- Flexible Schedule
- Relationship Building
- Quick Learner
- Phone Orders
- Valid Driver's License
Timeline
Airport Customer Service Agent
Customer service
10.2023 - Current
Koch&co
Receving
02.2023 - 07.2023
Uber Eat
Driver
01.2021 - Current
NDIS
Carer
09.2018 - 07.2021
Ozsale
Pick and pack
01.2018 - 07.2019
Aged Care Worker
Nurse
02.2017 - 12.2017
III - Nurse
WETHERILL PARK TAFE