Marc Adrian Medina
Melbourne,VIC
Summary
“I'm a skilled customer service representative with over 5 years of experience in providing exceptional customer services. Seeking career advancement and a challenging work environment as an customer service worker looking to bring my expertise in customer services, conflict resolution and client relationship management to a dynamic team-driven environment.”
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
KFC
10.2016 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Team Member
KFC
03.2013 - 10.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Certificate II - Hospitality
Hospitality Training Australia
01-2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff management
- Workload management
- Conflict resolution
Certification
RSA “responsible service of alcohol” Certificate
➢ Serve food and beverage to customers
➢ Apply food and beverage skills
➢ Follow health safety and security procedures
➢ Process financial transactions
➢ Clean and tidy bar areas
➢ Provide responsible service of alcohol
➢ Work in a socially diverse environment
➢ Prepare and serve espresso coffee
Timeline
Assistant Manager
KFC
10.2016 - 03.2023
Team Member
KFC
03.2013 - 10.2016
Certificate II - Hospitality
Hospitality Training Australia
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