Marc Barry Endo
CARLTON,Victoria
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Known for successfully handling escalated customer support issues. Friendly and efficient officer devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding traveling and fashion standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Amazon Japan
Tokyo, Shinagawa
04.2023 - 03.2024
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Assisted customers with placing orders for products and services.
- Processed payments from customers using point of sale systems.
- Identified potential opportunities to upsell products or services to customers.
- Maintained accurate records of customer interactions and transactions.
- Established trustful relationships with customers through effective communication skills.
- Managed daily operations of the Customer Service Department.
Front Desk Receptionist
Kawaguchi-lake Urban Resort Villa
Yamanashi , Fuji Yoshida
01.2022 - 02.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Coordinated travel arrangements for employees and visitors when required.
- Updated customer information in databases regularly to ensure accuracy of records.
Sales Officer
GAP JAPAN
Yamanashi, Kofu
03.2021 - 03.2022
- Developed strategies to increase sales and market share.
- Conducted research on competitive products and services.
- Identified customer needs and developed customized solutions.
- Analyzed customer feedback to improve product offerings.
- Built relationships with key clients through regular contact.
- Created presentations for potential customers outlining product benefits.
- Provided exceptional customer service throughout the entire sales process.
Education
Bachelor of Arts - Film Arts
Yamanashi Gakuin University
Yamanashi, Japan09-2023
Bachelor of Arts - Film Arts
Flagler College
Saint Augustine, Florida09-2022
Skills
- Issue Research
- Service Recommendations
- Membership renewals
- Account Investigation
- Customer Support
- Call Center Operations
- Information Protection
- Technical Support
Certification
- IELTS 7.0
- TOEIC 830
Languages
English
Professional
Japanese
Native/ Bilingual
Korean
Limited
Spanish
Elementary
Affiliations
- Have knowledge of fashion, history, and arts.
- Active Communicator
- Polite and Respectful
Timeline
Customer Service Officer
Amazon Japan
04.2023 - 03.2024
Front Desk Receptionist
Kawaguchi-lake Urban Resort Villa
01.2022 - 02.2023
Sales Officer
GAP JAPAN
03.2021 - 03.2022
Bachelor of Arts - Film Arts
Yamanashi Gakuin University
Bachelor of Arts - Film Arts
Flagler College
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