Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic
Marcella De Graaf

Marcella De Graaf

Brisbane,QLD

Summary

I am a Compassionate and resilient professional with experience in supporting young people with complex behavioural needs and trauma backgrounds. Proven ability to lead teams, manage teams, and build trusting relationships with young people through empathy, consistency, and trauma-informed care. Skilled in crisis de-escalation, advocacy, and creating safe, nurturing environments that promote emotional well being and personal development. I am Passionate about empowering young people to build confidence, engage with their communities and culture, and thrive independently. Eager to continue learning and developing professionally to enhance the quality of support provided.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Leader

Hypar Residental Care
Narangba, QLD
02.2024 - Current
  • Provide daily support to young people with complex behaviors and significant trauma, fostering a safe, nurturing, and emotionally supportive environment.
  • Lead a team of staff, overseeing day-to-day operations of the residential home and ensuring consistent, high-quality care delivery.
  • Advocate on behalf of young people or empower them to self-advocate in key areas such as education, health, and legal matters.
  • Accompany and support young people to court appearances, medical appointments, and community engagement activities.
  • Respond to challenging behaviors and emotional escalations using de-escalation techniques and trauma-informed practices.
  • Promote positive routines, development of life skills and community involvement to build confidence and independence.
  • Maintain strong professional boundaries while building trusting, therapeutic relationships.
  • Supporting Indigenous and First Nations children by promoting and encouraging connection to culture and identity, and by creating an environment that reflects and values traditions and community ties.
  • Communicated regularly with stakeholders and child safety officers.
  • Maintained accurate records of our young people's progress through the use of case notes.

Technical Motor Claim Consultant

Budget direct
Northlakes, QLD
09.2022 - 01.2024
  • Assessed and investigated claims to ensure compliance with company standards.
  • Liaised with clients regarding progress updates and claim decisions.
  • Built and maintained strong relationships with internal and external stakeholders.
  • Followed company processes and procedures in accordance with relevant legislation.
  • Provided emotional support to clients after traumatic motor vehicle accidents.
  • Supplied clients with information on helplines and resources for additional assistance.

Education

High School Diploma -

Whangarei Girls High School
Whangarei, Northland, New Zealand
11-2015

Diploma of Community Services

Horizon 2
Margate, QLD

Skills

  • Trauma-informed care
  • Team leadership
  • Advocacy strategies
  • De-escalation techniques
  • Life skills development
  • Stakeholder engagement
  • Problem solving
  • Crisis intervention techniques

Certification

  • Current CPR and First Aid Certificate
  • Current Blue Card and Yellow Card

Accomplishments

  • Appointed to Acting Team Leader in November 2024
  • Prompted to Team Leader in December 2024
  • Appointed to Acting Care Team Leader for June 2025 for 1 month

References

References available upon request.

Timeline

Team Leader

Hypar Residental Care
02.2024 - Current

Technical Motor Claim Consultant

Budget direct
09.2022 - 01.2024

High School Diploma -

Whangarei Girls High School

Diploma of Community Services

Horizon 2

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Marcella De Graaf