Marcella De Graaf
Brisbane,QLD
Summary
I am a Compassionate and resilient professional with experience in supporting young people with complex behavioural needs and trauma backgrounds. Proven ability to lead teams, manage teams, and build trusting relationships with young people through empathy, consistency, and trauma-informed care. Skilled in crisis de-escalation, advocacy, and creating safe, nurturing environments that promote emotional well being and personal development. I am Passionate about empowering young people to build confidence, engage with their communities and culture, and thrive independently. Eager to continue learning and developing professionally to enhance the quality of support provided.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader
Hypar Residental Care
Narangba, QLD
02.2024 - Current
- Provide daily support to young people with complex behaviors and significant trauma, fostering a safe, nurturing, and emotionally supportive environment.
- Lead a team of staff, overseeing day-to-day operations of the residential home and ensuring consistent, high-quality care delivery.
- Advocate on behalf of young people or empower them to self-advocate in key areas such as education, health, and legal matters.
- Accompany and support young people to court appearances, medical appointments, and community engagement activities.
- Respond to challenging behaviors and emotional escalations using de-escalation techniques and trauma-informed practices.
- Promote positive routines, development of life skills and community involvement to build confidence and independence.
- Maintain strong professional boundaries while building trusting, therapeutic relationships.
- Supporting Indigenous and First Nations children by promoting and encouraging connection to culture and identity, and by creating an environment that reflects and values traditions and community ties.
- Communicated regularly with stakeholders and child safety officers.
- Maintained accurate records of our young people's progress through the use of case notes.
Technical Motor Claim Consultant
Budget direct
Northlakes, QLD
09.2022 - 01.2024
- Assessed and investigated claims to ensure compliance with company standards.
- Liaised with clients regarding progress updates and claim decisions.
- Built and maintained strong relationships with internal and external stakeholders.
- Followed company processes and procedures in accordance with relevant legislation.
- Provided emotional support to clients after traumatic motor vehicle accidents.
- Supplied clients with information on helplines and resources for additional assistance.
Education
High School Diploma -
Whangarei Girls High School
Whangarei, Northland, New Zealand11-2015
Diploma of Community Services
Horizon 2
Margate, QLDSkills
- Trauma-informed care
- Team leadership
- Advocacy strategies
- De-escalation techniques
- Life skills development
- Stakeholder engagement
- Problem solving
- Crisis intervention techniques
Certification
- Current CPR and First Aid Certificate
- Current Blue Card and Yellow Card
Accomplishments
- Appointed to Acting Team Leader in November 2024
- Prompted to Team Leader in December 2024
- Appointed to Acting Care Team Leader for June 2025 for 1 month
References
References available upon request.
Timeline
Team Leader
Hypar Residental Care
02.2024 - Current
Technical Motor Claim Consultant
Budget direct
09.2022 - 01.2024
High School Diploma -
Whangarei Girls High School
Diploma of Community Services
Horizon 2
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