Marcelo Castro
Southport,Australia
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
David Jones
05.2021 - 07.2023
- Retail sales assistant in homewares, men's fashion and electronics
- I originally started working in Brisbane CBD then transferred two years later to Gold Coast
Call Centre Agent
Stellar Recruitment
03.2020 - 05.2020
- After being stood down from my previous job due to the pandemic, I found this temp casual job working for Stellar working the 1800 covid information line for the Australian Government in which I helped Australians deal with the crisis
- Unfortunately it was only a temporary job.
Kitchen Hand
Village Roadshow
10.2018 - 05.2020
- I worked with customer service and kitchen hand work at Paradise Country for Village Roadshow
- This role involved serving customers, running the buffet, general kitchen work.
Kitchen Hand
Arties Woodfired Pizza
01.2018 - 10.2018
- Kitchen hand in this local pizzeria on the Gold Coast.
Customer Service/Food Preparation
Parador Piedra Lisa
04.2013 - 02.2015
- Parador Piedra Lisa was a co-operative restaurant in Uruguay
- I worked customer service and some kitchen duties.
Call Center Operator
Telecom Communications
08.2011 - 01.2013
- Call Center Operator dealing with clients in the U.S
- Penitentiary system helping family members communicate with their loved ones who found themselves in the U.S
- Prison system.
Hotel Receptionist
Breakfree Mantra Hotels
06.2008 - 09.2009
- Responsible for opening and closing procedures, cash handling, Reservations and general reception duties.
Night Manager
C.A.P.P.S
01.2005 - 07.2007
- Night manager at the Peninsula Resort on the Gold Coast with some reception and cleaning duties.
Night Manager/Night Auditor
The Islander Resort
09.2002 - 12.2004
- Night manager duties including reception and night auditor duties
- This included cash handling, checking guests in and out, organizing and attending to customer requests and co-ordinating with other staff to complete general nightshift duties.
Receptionist
Avica Weddings and Resort
01.2000 - 06.2002
- I was the night receptionist at this boutique style resort on the Gold Coast targeted at the Japanese market.
Receptionist
Breakfree Diamond Beach
02.1998 - 11.1999
- At this family friendly resort hotel on the Gold Coast in Broadbeach.
Education
High School (Year 12) -
Cabramatta High School
Sydney, NSW12.1987
Skills
- Bilingual
- Kitchen Experience
- English (10 years)
- Retail Sales (3 years)
- Fashion retail
- Customer service (10 years)
- Cash Handling
- POS
- Cleaning (3 years)
- Processing payments
- Data Entry
- Call Center Customer Service
Certification
Customer service
Additional Information
I have over 25 years experience in hospitality, both, working in hotels from front desk, kitchens, Mini Bar Attendant, Room Service, to food service in restaurants and pizza bars, customer service, retail and call centres and I've also worked as a cleaner in hotels in my earlier work years. I am a hard worker, friendly, easy going and love to deal with people. I'm good at thinking on my feet and finding applicable solutions to problems.
I tend to adapt very easily to new challenges and I'm also very interested to try other types of jobs in other areas suitable to my skills and abilities.
My most recent work is in retail working in a Department store.
I have spent the last year or so overseas helping a family member who had two operations and I went to assist his recovery. But now I'm excited to get back to work and settle down.
Languages
Spanish - Expert
Eligibletoworkinaustralia
Yes
Personal Information
- Total Experience: 30
- Highest Education Level: Secondary School (Years 7-12)
- Relocation: Brisbane QLD
Timeline
Retail Sales Assistant
David Jones
05.2021 - 07.2023
Call Centre Agent
Stellar Recruitment
03.2020 - 05.2020
Kitchen Hand
Village Roadshow
10.2018 - 05.2020
Kitchen Hand
Arties Woodfired Pizza
01.2018 - 10.2018
Customer Service/Food Preparation
Parador Piedra Lisa
04.2013 - 02.2015
Call Center Operator
Telecom Communications
08.2011 - 01.2013
Hotel Receptionist
Breakfree Mantra Hotels
06.2008 - 09.2009
Night Manager
C.A.P.P.S
01.2005 - 07.2007
Night Manager/Night Auditor
The Islander Resort
09.2002 - 12.2004
Receptionist
Avica Weddings and Resort
01.2000 - 06.2002
Receptionist
Breakfree Diamond Beach
02.1998 - 11.1999
High School (Year 12) -
Cabramatta High School
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