Marco Khouri
Toowoomba,QLD
Summary
- Educated tourism professional with love of all things artsy. Highly adept at creating entertaining scripts and well-versed in marketing.
- Customer-focused tour guide enthusiastic to learn about new microbrews and brewing technology. Outgoing personality with tireless patience dealing with members of public.
- Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Overview
2
2
years of professional experience
Work History
Tour Guide
Sunset Safaris
Townsville, QLD
01.2020 - 12.2021
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Built personal relationships with guests to promote positive experiences.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used Microsoft Word and other software tools to create documents and other communications.
Education
Associate of Science - International Tourism
University of Southern Queensland
Toowoomba, QLDSkills
- Relationship Building
- Problem Sensitivity
- Guest Directions
- Individual and Personal Tours
- Group Tours
- Good Communication
Accomplishments
- Mentored newly hired tour guides in company processes and procedures which alleviated employee turnover.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issues that arose whilst on tour which led to positive conclusions with customers.
Reference
Name: Jole Francis
Company: Sunset Safaris
Email: explore@sunsetsafaris.com.au
Address: 12 Quindus St, Beenleigh QLD 4207
Cell: +61732871644
Name: Jessica Colan
Company: Oh the places you'll go Travel Co
Email: justtravel@theworld.com.au
Address: 15 Bernborough Pl, Goondiwindi QLD 4390
Cell: +61409898320
Name: Mr Goodman
Email: kgoodman@sjc.qld.edu.au
Address: 54 James Street, Toowoomba QLD 4350
Cell: +16746318500
Timeline
Tour Guide
Sunset Safaris
01.2020 - 12.2021
Associate of Science - International Tourism
University of Southern Queensland
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