Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus Victoria

West Hoxton

Summary

Proven team player with a track record of enhancing customer service at Roof Racks Galore. Skilled in multitasking and time management, demonstrated through efficient inventory control and client interactions. Excelled in leadership roles, significantly improving team collaboration and communication. Mastery in both customer engagement and mechanical maintenance showcases a versatile skill set pivotal for dynamic environments.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Roof Racks Galore
11.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Inventory management and warehousing distribution, organisation and control

On Site Assistant

Tmc Pest Management Pest Control
01.2020 - Current
  • Handling and application of equipment and materials
  • Facilitated communication between clients and management, ensuring smooth project execution.
  • Streamlined operations for improved efficiency by organizing project materials, equipment and documentation.
  • Offered exceptional client service through follow-up visits after project completion to address any concerns or feedback.
  • Conducted thorough site inspections to assess progress, identify potential issues, and recommend corrective measures.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Studied plans for each job to gain understanding of materials, tools and work required.=
  • Volunteered to help with special projects of varying degrees of complexity.

Mechanical and Shop Maintenance Team Member

Jarman Moto Maintenance
09.2021 - 02.2022
  • Assisted with motorcycle maintenance, servicing, rebuilds and transportation
  • Inventory of all necessary parts and materials
  • Administration
  • Bridged gaps between multiple departments by collaborating closely with production teams to ensure seamless integration of scheduled maintenance activities within overall operations.
  • Upheld a professional demeanour at all times, fostering a positive working environment conducive to open communication, teamwork, and heightened productivity among all team members.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Delivered high-quality service by responding swiftly to emergency situations that required immediate attention or intervention.

Education

Bachelor of Construction Management -

Western Sydney University
Parramatta
12-2028

High School Diploma -

Clancy Catholic College
West Hoxton, NSW
10-2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Leadership qualities
  • Multitasking
  • Time management
  • Excellent communication
  • Money handling
  • Staff supervision
  • Staff training and development
  • Customer relations
  • Decision-making
  • Team leadership

Timeline

Assistant Manager

Roof Racks Galore
11.2022 - Current

Mechanical and Shop Maintenance Team Member

Jarman Moto Maintenance
09.2021 - 02.2022

On Site Assistant

Tmc Pest Management Pest Control
01.2020 - Current

Bachelor of Construction Management -

Western Sydney University

High School Diploma -

Clancy Catholic College
Marcus Victoria