Maream Nafea

This role was part of my first field education placement whilst in the Bachelor of Social Work (3rd Yr.) I was part of the Early Psychosis Intervention (EPI) Team and the Getting On Track in Time (Got It!) Team.

Skills achieved:

• Utilising Electronic Medical Record (EMR).
• Writing case notes.
• Report Writing.
• Group work facilitation.
• Mental State Exam.
• Mental Health Assessment.

Tasks assigned to this role include:

• Managing customer complaints and feedback to ensure customer satisfaction is met.
• Maintenance and processing of stock.
• Recovery of sales floor and merchandising of stock.
• Assisting with stocktake processes.
• Managed efficient cash register operations.

Tasks assigned to this role:

• Collaborated in multidisciplinary team to contribute to data collection for organisational reports.
• Data entry.
• Filing.
• Email and phone correspondence.
• Assisted internal project development.
• Gathered, organized and input information into digital database.

Tasks assigned to this role:

• Maintenance of sales floor and restocking processes (sequence and backfill).
• Answered customer questions about product availability and shipment times.
• Managed fitting rooms and customer enquiries.
• Managed customer service desk with other colleagues; refunds, exchanges, click and collect orders.

Tasks assigned to this role:

• Executed record filing system to improve document organization and management.
• Assisted development and implementation of new administrative procedures.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Maintained personnel records and updated internal databases to support document management.
• Reviewed business operations and obligations to help organization function at acceptable level.

Tasks assigned to this role:

• Maintenance of sales floor and restocking processes (sequence and backfill).
• Answered customer questions about product availability and shipment times.
• Managed fitting rooms and customer enquiries.
• Managed customer service desk with other colleagues; refunds, exchanges, click and collect orders.

Tasks assigned to this role:

• Supported engaging and smooth-running events by assisting leadership of programs within festival.
• Used strong interpersonal communication skills to convey information to others.
• Represented organization positively and professionally while providing community with much-needed services.
• Participated in volunteer orientation and to learn about organizational changes and mission updates.

Tasks assigned to this role:

• Took orders, prepared meals, and collected payments.
• Reduced risks by maintaining clean and organised work environment.
• Stock rotation.
• Closing and opening shifts.
• Maintaining efficient customer interactions in order to obtain product (food) orders.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Trained new hires in customer service, food preparation and restaurant procedures.