Maree Landel

I have been a manager at McDonald's for 2 years was recently promoted to Assistant Restaurant Manger. During my time in management I successfully:

• Supervise all areas of restaurant to keep it clean and well-maintained.
• Manage staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
• Monitor daily cash transactions, ensuring accuracy in all financial reporting processes.
• Enhance customer satisfaction by addressing and resolving complaints promptly and professionally.
• Monitor restaurant operations and adjusted schedules to meet peak customer demand.
• Improve staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.

During the summer I work at my local swimming centre. At this job I am a receptionist as well as working in the kiosk. In this job I:

• answer the phone, organise memberships and customer profiles.
• Maintain a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
• Resolve client inquiries and issues, maintaining a high level of professionalism and courtesy.
• Enhance overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
• Increase sales by offering personalized recommendations based on customer needs.