Maree Trujillo
Sales Consultant
Oran Park,NSW
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
28
28
years of professional experience
Work History
Casual Sales Consultant
DECJUBA PTY LTD
08.2024 - Current
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Assisted with day-to-day operations, stock distribution and merchandising, working efficiently and productively with all team members.
Car Care Sales Consultant
CKD Automotive Pty Ltd
09.2020 - 05.2024
- Product knowledge- Perform detailed presentations of a range of Motor One products to each customer and ensure they have a high understanding of the features and benefits and how each product will benefit them
- Customer satisfaction- Following up and ensuring customers are satisfied with the service and products provided
- Sales driven- Adhere to the internal sales system including effective prospecting, demonstration, customer handling, closing and delivery programs
- Working as a team- Establishing and maintaining good working relations with all departments to ensure a better work environment
- Deadlines- Structuring each delivery and managing your time to meet customer’s needs
- Maintaining Sales logs and finalising end of month reports
Car Care Sales Consultant
AHG Liverpool
10.2015 - 09.2020
Car Care Sales Consultant
AHG Sutherland
11.2012 - 10.2015
Manager
Her Confession Boutique
09.2009 - 11.2012
- Customer service and building rapport with customers
- Staff assessment & Recruiting staff - training in customer service and computer register
- Rosters
- Setting individual budgets for staff and meeting my budgets
- Visual Merchandising stores, Window displays and dressing mannequins
- Stock control
- Daily cleaning duties and maintaining stores appearance
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Skill Development Manager
Depot Clothing Co.
08.2006 - 09.2009
- Recruiting Staff for a chain of stores and assessing their Customer service abilities
- One on one training in customer service and building rapport, computer register training for opening and closing stores, stock control and all store policies and procedures
- Conducting training nights for each store, role playing between staff and introducing new promotions and brands.
- Monitoring multiple sales reports for all staff members and producing multiple sale reports weekly for each stores
- Working closely with staff and conducting updated checklist on all staffs performance.
- Rosters for all stores, looking closely at all staff performance and placing staff accordingly.
Manager
Depot Clothing Co.
09.2003 - 08.2006
- Customer service and building rapport with customers
- Recruiting staff and training in customer service, store policies and procedures
- Rosters and monitoring staffs performance
- Setting individual budgets for staff and working to achieve store targets
- Visual Merchandising stores, window displays and dressing mannequins
- Stock control
- Money handling
- Daily cleaning duties and maintaining stores appearance
2IC
Bocoo
02.2002 - 07.2002
- Maintaining store appearance and cleanliness
- Customer service
- Merchandising and visual displays
- Money handling
- Stock Control
- Self-motivated, with a strong sense of personal responsibility.
Full Time Sales Assistant
Hound Dog
05.2001 - 02.2002
- Processed transactions accurately while maintaining a high level of customer service.
- Visual Displays and Merchandising
- Cleaning Duties
- Increased sales by building strong customer relationships and providing excellent service.
- Stock Control
Receptionist
LG International
02.2000 - 02.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Processed payroll for employees.
Casual
McDonald's
10.1997 - 11.1999
- Customer service - Registers and Drive thru.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained a healthy work environment with thorough daily cleaning and sanitizing routines.
Education
HSC -
Mary Mackillop College
Skills
- Expertise in product features and benefits
- Customer service excellence
- Performance-driven sales strategy
- Attention to detail
- Relationship development skills
- Upselling and cross selling
- Negotiation tactics
- Creative flare
- Collaborative team member
Timeline
Casual Sales Consultant
DECJUBA PTY LTD
08.2024 - Current
Car Care Sales Consultant
CKD Automotive Pty Ltd
09.2020 - 05.2024
Car Care Sales Consultant
AHG Liverpool
10.2015 - 09.2020
Car Care Sales Consultant
AHG Sutherland
11.2012 - 10.2015
Manager
Her Confession Boutique
09.2009 - 11.2012
Skill Development Manager
Depot Clothing Co.
08.2006 - 09.2009
Manager
Depot Clothing Co.
09.2003 - 08.2006
2IC
Bocoo
02.2002 - 07.2002
Full Time Sales Assistant
Hound Dog
05.2001 - 02.2002
Receptionist
LG International
02.2000 - 02.2001
Casual
McDonald's
10.1997 - 11.1999
HSC -
Mary Mackillop College
Training
- Retail - Certificate III in Retail Management
- Small Business Management- Certificate IV in Small Business Management
Profile
- Reliable, Honest and Loyal.
- Hard working, Organised and Dedicated.
- Positive Attitude.
- Excellent Customer Service and Communication skills.
- Attention to detail.
- Polite manner.
- Love for fashion and Interior design.
- Artistic and Creative.
- Love for Photography and Make up.
- Sports & Classic Car enthusiast.
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