MARGARET BROAD
Tapping,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
45
45
years of professional experience
Work History
Home Lending Specialist
Bendigo & Adelaide Bank
01.2022 - Current
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Relieving Branch Manager on a regular basis
Customer Relationship Manager
Albany Community Bank
01.2017 - 12.2021
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Assisted clients with improving financial health by counselling on issues such as excessive spending and borrowing.
- Relieved Branch Manager as and when required
Assistant Branch Manager
ANZ Banking Group
05.1993 - 12.2021
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Reviewed credit applications for risk factors and credit worthiness.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Home Lending, Personal loans & credit cards
Leading General Hand
Westpac Bank (previously Bank Of New South Wales)
03.1985 - 06.1987
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Trained new entrants to the Bank ensuring they passed their probation
- Personal loan & credit card lending.
- Prepared loan documentation for lending managers
Service Consultant
Bank Of New South Wales
02.1979 - 02.1985
- Lead teller
- Processed new account opening
- Customer service
- Phone answering
- Filing
Education
High School Diploma -
Katoomba High School
Katoomba, NSWSkills
- Customer Relationship Management
- Loan Approval
- Efficient Service
- Lending Regulations
- Service Requests
- Reviewing Credit Information
- Compliance Observance
- Team orientated
- Can work effectively unsupervised
- Self motivated
- Punctual
- Great sense of humour
Timeline
Home Lending Specialist
Bendigo & Adelaide Bank
01.2022 - Current
Customer Relationship Manager
Albany Community Bank
01.2017 - 12.2021
Assistant Branch Manager
ANZ Banking Group
05.1993 - 12.2021
Leading General Hand
Westpac Bank (previously Bank Of New South Wales)
03.1985 - 06.1987
Service Consultant
Bank Of New South Wales
02.1979 - 02.1985
High School Diploma -
Katoomba High School
Similar Profiles
Liam SmithLiam Smith
Team Leader at Bendigo & Adelaide Bank (Up Bank)Team Leader at Bendigo & Adelaide Bank (Up Bank)
Noah RifatNoah Rifat
Hardship Officer at Bendigo & Adelaide BankHardship Officer at Bendigo & Adelaide Bank
Stephen HutchingsStephen Hutchings
Customer Relationship Officer/Personal Banker at Bendigo Adelaide Bank LimitedCustomer Relationship Officer/Personal Banker at Bendigo Adelaide Bank Limited
Colby MillarColby Millar
Customer Service Officer at Bendigo & Adelaide BankCustomer Service Officer at Bendigo & Adelaide Bank
ANNA FERRINANNA FERRIN
Medical Receptionist at Craigie Medical CentreMedical Receptionist at Craigie Medical Centre