Shaun Victory
Mernda,Australia
Summary
Bachelor’s Degree in Business Administration– Undergraduate (Swinburne University) ● Cert 4 Banking Services ● Tier 2 accreditation completed ● Cert 3 in Financial Services ● Cert 3 in Customer Engagement ● CSS lending upskill completed ● Best of the Best Award 2019 ● Best of the Best Award 2020
Overview
9
9
years of professional experience
Work History
Home Lending Specialist
Commonwealth Bank
Melbourne, VIC
04.2016 - Current
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
- Collaborated with underwriting team to ensure adherence to lending guidelines while maintaining client confidentiality throughout the process.
- Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
- Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
- Managed a diverse portfolio of loans across various sectors, demonstrating versatility and adaptability within the lending specialist role.
- Exceeded monthly lending targets consistently, demonstrating strong sales acumen and commitment to organizational objectives.
Education
Bachelor Of Business Administration - Business Administration
Swinburne University
Melbourne, VIC03.2020
Skills
- Loan servicing
- Documentation review
- Credit analysis
- Loan origination
- Debt restructuring
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Leadership skills
- Multitasking
- Excellent communication
- Customer service-focused
- Cash handling
- Data entry
- Income evaluation
- Risk assessment
- Complaint handling
Timeline
Home Lending Specialist
Commonwealth Bank
04.2016 - Current
Bachelor Of Business Administration - Business Administration
Swinburne University