Margaret Cherian
Summary
A client and delivery focused professional with over 10 years’ experience as a business analyst. I have transferrable skills and experience across Financial Services, Banking and Utilities in both Agile and Waterfall environments.
I am a seasoned collaborator experienced in meeting business needs and improving processes while partnering with stakeholders and vendors to successfully drive and embed change. Am passionate in what i do and am always willing to take on added responsibilities to meet team goals.
Worked on various projects such as Transition, Remediation program,Web application, Regulatory and Legislative related projects such as KYC, FATCA and Privacy Program.
Overview
9
9
years of professional experience
Work History
Business Analyst – Workplace Super Remediation Program
Insignia Financial
03.2022 - 10.2023
- Worked on the No TFN project where numerous members in PLUM Super and Masterkey Super did not receive the correct refund of the ‘No TFN’ tax after providing their tax file numbers to their super funds
- The error was due to system deficiencies and as a result, the ‘No TFN’ tax refund was not generated to the applicable members. To rectify the issue, the correct compensation amount and interests owing what required to be refunded to all impacted members .
- Identified all impacted Masterkey members (both closed and active accounts) that required compensation amounts including interests for loss of earnings. This included the investment strategy and fund types for the compensation amounts to be credited to. A total of 2500 accounts were identified as impacted.
- Provided a detailed analysis and consolidation of data of all impacted members (exited and active members)
- Drafted the Comms Strategy paper on the remediation letters to members.
- All rectification activities and remediation were successful completed on Phase 1 of the No TFN refund project with close collaboration with stakeholders in both the Business and in IT .
- Worked also on BAU incidents as part of the Workplace Super Remediation Program. This involved providing a detailed analysis on the root cause of the incidents. This was achieved by working closely with the event owner and Product to understand current processes and impacts so that a workable solution could be provided.
Business Analyst - Customer Service Standards Project (CSS)
Jemena
03.2021 - 10.2021
- Worked on the EDC (Electricity Distribution Code) Review Project on the regulatory requirements that came into effect as at 1st July 2021
- As part of the regulatory requirements Jemena had to digitize recording of all manual upcoming planned outage carding evidence and cancelled carding evidence for both switching and non-switching planned outage jobs. This included sending timely digital SMS/Email notifications via the customer preferred channel for upcoming planned and/or any cancelled outages
- Created detailed user stories/ acceptance criteria for build of 2 new applications- Web Application POCM (Planned Outage Carding Management system) and the GE ME Carding tablet which would integrate with existing applications - OMS (Outage Management System) and Broadcaster to ensure compliance to the regulatory requirements.
- Defined requirements for enhancements to Broadcaster to accommodate the digital notifications via the Customer Preference channel for planned and cancelled outages. This was achieved by working closely and collaborating with various stakeholders in the Business including the system and web developers , Network Operations team and the Solutions design architect .
Business Analyst – Infinity Program
AIA
09.2020 - 01.2021
- Worked on the Infinity Program to integrate Comminsure’s two lines of Business (Life) and (Savings and Investments) into AIA
- As both businesses are highly integrated with CBA, the Infinity program was designed to build the capability within AIA to fully transition all applications, services, and processing from CBA to AIA.
Business Analyst - Program Sanagi
MLC Life Insurance
12.2017 - 07.2020
- Worked on the Sanagi Program to transition MLCL to be operationally independent of NAB including the infrastructure, technology and support services required to operate efficiently and service MLCL’s customers
- This included building MLCL’s new PAS system (BaNCS) that will ultimately replace seven legacy policy administration systems with just one.
Business Analyst – Product Incident Program (PIP)
AMP
02.2017 - 08.2017
- Worked on the Product Incident Program (PIP)
- The PIP project was to effectively remediate compliance breaches (incidents) for the Insurance and Superannuation business and to prevent reputational damage if not addressed.
Business Analyst – North Platform Development Program
AMP
08.2016 - 01.2017
- Worked on the Retire Right Project on North
- This was a new MyNorth Core Pension offer that was designed to provide a regular and consistent income stream up to the age of 85years
- The new product option was called My Retirement Payment.
Business Analyst- Custom Solutions
Colonial First State
02.2016 - 07.2016
- Worked on the asset transfer Project to resolve compliance issues in relation to how inspecie asset transfers are processed on the platform
- The primary objective of the project is to have a compliant external and internal asset transfer process in place to support our customers.
Business Analyst- IT AMP Shared Services
AMP
02.2015 - 01.2016
- Worked on the Know Your Customer (KYC) Project
- Updates to the AML/CTF rules in 2014 regarding Customer Due Diligence (also known as Know Your Customer or KYC) meant that additional information is required to be captured about new customers when they apply for AMP products.
Education
Skills
- Stakeholder Management
- Business Requirements
- Functional Requirements
- System Integration Testing (SIT)
- User Acceptance Testing (UAT)
- Good written and verbal communication
- Problem Solving
- Critical Thinking
- Strong organizational skills
- Change Management
- Business Process Mapping
References
Available on request.
Timeline
Business Analyst – Workplace Super Remediation Program
Insignia Financial
03.2022 - 10.2023
Business Analyst - Customer Service Standards Project (CSS)
Jemena
03.2021 - 10.2021
Business Analyst – Infinity Program
AIA
09.2020 - 01.2021
Business Analyst - Program Sanagi
MLC Life Insurance
12.2017 - 07.2020
Business Analyst – Product Incident Program (PIP)
AMP
02.2017 - 08.2017
Business Analyst – North Platform Development Program
AMP
08.2016 - 01.2017
Business Analyst- Custom Solutions
Colonial First State
02.2016 - 07.2016
Business Analyst- IT AMP Shared Services
AMP
02.2015 - 01.2016
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