MARGARET FRANCIS

Achievements

• Communicated termination notice to the RPO provider
• Ensured a smooth transition from RPO model to Internal model whilst implementing enhancements to improve efficiency and effectiveness.
• Established and developed a internal talent acquisition function from the ground up.
• Created and implemented a comprehensive Talent acquisition strategy
• Formulated and instituted robust talent acquisition polices and procedures.
• Reduction in cost per hire- from $3,739 per hire (approx. 13 roles per month) to $2441 cost per hire (approx. 15 new hires per month)

Responsibilities:

• Conducted a review of the current and future state and identifying opportunities for growth.
• Developed a TA budget incorporating forecasting based on recruitment needs
• Technology sourcing- Integrated SEEK Talent Search and LinkedIn recruiter into recruitment toolkit.
• Established templates for robust background checks including reference checks, police checks and assessments to ensure the integrity and reliability of new hires.
• Built solid relationships with key stakeholders through trust and effective talent partnering
• Created TA Policy & referral program
• Enhancing customer experience at every touch point
• Developed structured job briefings and structured interview guides
• Lead, coach and develop TA partner
• Managed end to end recruitment across life sciences, medical devices and manufacturing

Achievements

• Co-built and delivered candidate and hiring manager post offer surveys
• Achieving an overall TA rating of greater than 98%
• I led the diversity and Inclusion efforts within the recruitment team
• Achieving an increase of overall female representation to 62.8% (Target 50%)
• Improved customer experience: Collaborated closely with marketing and communications team to revitalise customer branding on SEEK, LinkedIn and internal systems
• Initiated and led an internal mobility campaign, showcasing internal promotions and offering employees guidance on "crafting their own career journeys."
• Return to office initiatives post COVID- developed and lead the "Return to work" strategy over a 6-month period with a $1 Million dollar budget
• Embodied Latitude values and engage with the wider community through:
• Participation in Ardoch"Big buddy program" for the past 5 years
• Active monthly involvement in the "Better Giving program"
• Leadership role in Latitude life Program
• Advocate for mental health Mindmate

Responsibilities:

• Lead, coach and develop a small high performing team of TA Partners to ensure the delivery of high- quality resourcing services and great experiences for all stakeholders
• Lead day to day operational requirements of the TA Team to set up priorities, running team cadences and supporting & coaching resolving issues/blockers
• Oversee Talent Acquisition budget to ensure we remained on track and within scope
• Conduct quarterly performance appraisals
• Create a culture of support, fun and flexibility to help our people manage their personal energy and look after their well- being
• Collaborate with marketing and communications team to enhance employer branding and create positive candidate experience
• Collaborate with People partnering teams to strengthen internal talent management by identifying opportunities for career pathways and enhancing internal mobility
• Manage key relationships with recruitment vendors- SEEK, LinkedIn & Broadbean
• Worked closely with People Systems and reporting team to ensure we in the TA team are getting the best efficiencies out of workday
• Partner with OD and Capability team to help bring to life the diversity and inclusion strategy
• Deliver ongoing reports to track results, impact, hiring quality, diversity
• Provide trends/ insights and market insights for quarterly board reports
• Managed end to end recruitment for Professional & GM roles across Corporate Services, Finance, Risk, Marketing, Insurance, Product, Operations & Technology
• Partner with hiring managers and key stakeholders to understand hiring needs, assist with )ob description creation and facilitate selection process
• Proactively build talent pipelines for key roles to meet future hiring needs
• Partnered with leadership team to identify potential successors critical for positions
• Evaluate top talent through comprehensive screening and interactive interview processes
• Work collaboratively with the wider People Team Org Capability, Talent, Communications, Reward & Systems, and Operations to align and deliver on our strategic quarterly priorities

• Managed end to end recruitment for Volume, Operations & Professional roles across Corporate Services, Finance, Risk, Marketing, Insurance, Product, Operations & Technology
• Supported the Head of Talent Acquisition by leading the team in her absence
• Built strong and effective working relationships with Hiring Managers advising on their recruitment strategy and recruitment best practice and offer advice on sourcing strategies
• Designed and facilitated Assessment centers for call center recruitment
• Manage delivery expectations for "hard to fill" roles using external market data, competitor intelligence, sourcing techniques to attract the best applications (including proactive search)
• Partner and support hiring managers with interview techniques, position description and interview guide development
• Managing candidate experience and ensuring candidate expectations are set with regular communication
• Managed all offer negotiations and on-boarding

• Responsible for the relationship and management and training of Career Australia broker partners and telesales team
• Provide Leadership to Account Management and Engagement officer team
• Led growth of student job placement strategies & initiatives
• Coach of SEC & EO teams (NSW, SA,VIC)

• Led a team of 4 Recruitment consultants- specialising in Civil and Industrial
• Drive and mentor the team to deliver on SLA's/KPI's and monthly budgets
• Build and Maintain relationships with both existing and new clients
• Expanding the contact base and relationships within inherited accounts
• Design and implement account plans for all clients to increase chances of retaining business
• Actively monitor the service CMR is delivering to its clients and ensure continual improvements
• Introduce clients to all products, services and divisions
• Interpreting Awards and Enterprise Agreement
• Prepare and maintain rate schedules based on EBA information and Awards

• Led a team of 5 recruitment consultants across Melbourne and Canberra
• Business Development and Account Management of all government clients across Federal, State and Local Government
• Management of approximately 250 temporary employees across the state
• Managed end to end recruitment across all State APS 1- APS 6, Federal VPS1- VPS6 and local government clients
• Preparing quotes, proposals and presentations for all new and existing business
• Lead the recruitment & resourcing activity across all accounts including the development of assessment centre and resourcing tools
• Developing Merit based reports
• Account Management reviews to ensure service delivery is meet
• Operational management of selected Government Accounts to maintain solid working relationships with candidates and clients alike
• Addressing customer concerns and managing day to day operational issues on site
• Recruitment and Selection of Temporary and Permanent Staff to ensure the delivery of quality candidates to key clients
• Regularly auditing and supervising recruitment processes used by Consultants across all accounts

• Support the Regional General Manager in their mission to increase the operational efficiencies throughout the branch/s network and provide branches with tools to become more efficient and profitable
• Staff Management and maintain staff numbers to ensure effective and profitable relationships with clients Account Management of existing clients
• Design and implement account management plans for all clients to increase chances of retaining business
• Prepare and maintain rate schedules based on EBA information and Awards
• Filling job orders according to client requirements, this includes coordinating advertisements, interviewing applicants, testing and screening procedures to determine suitability of applicants and perform reference checks on candidates
• Conduct Injury and Incident investigation as required