Margaret Grenfell
Dunwich,QLD
Summary
Knowledgeable activities team member committed to providing quality programming to diverse range of individuals. Skilled in leading engaging activities, organizing events and developing creative solutions to best serve needs. Creative Activities Assistant skilled at planning unique events and activities. Considerate listener utilizes clients' preferences to create fulfilling experiences. Celebrated for keeping activities budget-friendly. Approached each day and unique challenges with enthusiasm, patience and humor. High-energy Recreational Leader adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style.
Overview
7
7
years of professional experience
Work History
Activities Assistant
Minjerriba Respite For NSI Housing Cooperative
11.2022 - 04.2024
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Increased social interaction among clients through facilitating group activities and fostering a sense of community.
- Improved client's physical wellbeing by coordinating exercise programs tailored to individual abilities and needs.
- Promoted cognitive health by designing monthly newsletter that included mentally stimulating activities such as trivia games, puzzles, and memory exercises.
Administration Officer
NSI Housing Cooperative
06.2020 - 06.2021
- Located at Nareeba Moopi Moopi Pa Aged Care Facility and North Stradbroke Island Housing Cooperative main administration office:
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Managed operational costs through careful monitoring of expenses e.g stores and stock and identifying areas for improvement; and staff rostering.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
Indigenous Employment Officer
Australian Training Works
06.2021 - 06.2022
- Provided Mentor support for school-based trainees for Brisbane North Deadly Start Program 2021-2022
- Enhanced job seeker satisfaction by providing personalized employment guidance and resources visiting school locations.
- Streamlined the recruitment process for employers, resulting in faster candidate placements.
- Developed a comprehensive database of local job opportunities to better serve clients.
- Established strong relationships with local businesses and organizations, increasing group training contract opportunities for traineeships and apprenticeships
Workforce Development Officer
Cooee Traveller
03.2018 - 04.2020
- Managed work health and safety on-line system.
- Training coordination and monthly reporting
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Boosted team morale through recognition programs, resulting in higher productivity levels.
Campground Manager
Minjerribah Camping
02.2017 - 02.2018
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Streamlined communication for improved customer experiences through effective listening and problem-solving skills.
- Strengthened customer loyalty by consistently providing timely and accurate information on products and services.
- Collaborated with team members to share best practices, ensuring a consistent approach to customer support across the organization.
- Coordinated with cross-functional teams to resolve complex issues promptly, resulting in higher levels of customer satisfaction.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Enhanced park cleanliness and safety by conducting regular inspections and maintenance tasks.
- Delivered exceptional customer service, addressing guest concerns promptly and professionally.
- Maintained detailed records on guest stays, financial transactions, and inventory levels for accurate reporting purposes.
- Ensured compliance with all relevant regulations pertaining to health, safety, fire prevention, food hygiene standards within the park premises.
- Established an effective maintenance schedule for all park facilities including electrical systems water supply ensuring uninterrupted services guests.
Education
Associate of Arts - Aboriginal And Torres Strait Islander Education
Australian Catholic University
Brisbane, QLD04.2009
Skills
- Enrichment program development
- Client support
- Recordkeeping skills
- Event Coordination
- Social integration
- Office Administration
- Event Planning
- Customer Service
- Newsletter preparation
- Program Development
- Group Dynamics
Accomplishments
- Achieved successful trainee completions by completing mentor and on-the-job learning support with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved timely monthly reports through effectively helping with liaising with teachers, client monitoring notes and collaboration with team members and supervisor.
- Supervised team of 22 staff members.
- Achieved managing staff by introducing Work Health & Safety system and training support for operational tasks.
- Documented and resolved incidents which led to improving policies and procedures.
Timeline
Activities Assistant
Minjerriba Respite For NSI Housing Cooperative
11.2022 - 04.2024
Indigenous Employment Officer
Australian Training Works
06.2021 - 06.2022
Administration Officer
NSI Housing Cooperative
06.2020 - 06.2021
Workforce Development Officer
Cooee Traveller
03.2018 - 04.2020
Campground Manager
Minjerribah Camping
02.2017 - 02.2018
Associate of Arts - Aboriginal And Torres Strait Islander Education
Australian Catholic University
Similar Profiles
Karen MurrayKaren Murray
Personal Care Assistant at NSI HousingPersonal Care Assistant at NSI Housing
Clifton Angunza NyongesaClifton Angunza Nyongesa
Office Administrator at World Restoration Jawbone Housing Cooperative LtdOffice Administrator at World Restoration Jawbone Housing Cooperative Ltd
Elizabeth ToralesElizabeth Torales
Member Resource Officer at Santa Barbara Student Housing CooperativeMember Resource Officer at Santa Barbara Student Housing Cooperative