Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Margaret Poultney

Luddenham,NSW

Summary

I am a Dedicated and detail-oriented Workplace Services Administration Coordinator with a proven track record of efficiently managing administrative tasks and supporting the smooth operation of organizations. With years of experience in administrative roles, I possess a strong blend of organizational skills, interpersonal acumen, and a deep understanding of office processes. Adept at coordinating schedules, optimizing workflow, and ensuring effective communication, I am committed to enhancing operational efficiency and productivity within the workplace.

With a commitment to excellence and a strong focus on supporting the goals of the organization, I am eager to bring my administrative expertise to the workplace as an Administration Coordinator. I am dedicated to fostering a well-organized, efficient, and harmonious work environment to help the organization thrive.

Overview

9
9
years of professional experience

Work History

Administrative Officer

Transgrid
03.2022 - Current
  • External client relationship management with Vendors and contractors
  • Security management of Access cards and electronic keys into high-risk area of work
  • Handling of enquiries from public and staff via phone, email and face to face
  • Time management of all tasks and prioritization of deadlines
  • Assisting with project management staff with TeamBinder document access and handling
  • Providing workplace announcements for events and alerts
  • Communications officer duties during Fire & evacuation alarms
  • Providing simplistic designed excel spreadsheets of data & the input of Data
  • Data Input using Ellipse & GRACE filing systems
  • Management of weekly rosters for field staff.

Customer Service Advisor

Capital Smart Repairs
10.2020 - 10.2021
  • Filtering All incoming emails from all prospective customers and clients
  • Communicating & resolving problems with customers
  • Re directing tasks to the appropriate teams.

Pharmacy Technician

Austral Pharmacy
04.2019 - 04.2020
  • External client relationship management with various nursing homes, aged care centers and health establishments in South Western Sydney
  • Banking, finances and money handling
  • Handling of dangerous drugs and other pharmaceutical items
  • Providing excellent customer service.

Support Worker

Synergy vision
01.2019 - 04.2019
  • To assist with personal support tasks including activities of daily living through application of a wellness and independence approach
  • Provide assistance with daily living tasks (including domestic assistance) for frail older people and younger persons with mental health issues, intellectual, physical or multiple disabilities
  • Provide emergency and overnight support in hospitals and other settings.

Teaching Aide

Mater dei catholic school
10.2018 - 04.2019
  • Task reinforcement within the classroom
  • Analysing individual student needs
  • Managing challenging behaviours
  • Providing student support with health needs.(eg, bathroom needs, changing clothes , mobility support and eating.) Providing students with opportunities to succeed in all tasks

Pharmacy Assistant

Blooms The Chemist
05.2014 - 01.2019
  • External client relationship management with various nursing homes, aged care centres and health establishments in South Western Sydney
  • Banking, finances and money handling
  • Handling of dangerous drugs and other pharmaceutical items
  • Providing excellent customer service.

Education

OCS Occupational first aid -

St John First Aid
10.2023

Mental Health First Aid -

Workmates
02.2023

Work with diverse people -

TAFE NSW
08.2022

Facilitate Responsible Behaviour -

TAFE NSW
08.2022

Participate in Workplace health & Safety, Healthcare -

TAFE NSW
08.2022

Respond effectively to behaviors of concern -

TAFE NSW
08.2022

Maintain A high standard of service -

TAFE NSW
08.2022

Organise personal work priorities and development -

TAFE NSW
06.2022

Statement of Attainment in Medical Terminology, Medical -

TAFE NSW
05.2022

Skills

  • Teambinder
  • Oral Communication
  • Office Administration
  • Office 365
  • Front Office Operations
  • Salesforce Experience
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Excel

Timeline

Administrative Officer

Transgrid
03.2022 - Current

Customer Service Advisor

Capital Smart Repairs
10.2020 - 10.2021

Pharmacy Technician

Austral Pharmacy
04.2019 - 04.2020

Support Worker

Synergy vision
01.2019 - 04.2019

Teaching Aide

Mater dei catholic school
10.2018 - 04.2019

Pharmacy Assistant

Blooms The Chemist
05.2014 - 01.2019

OCS Occupational first aid -

St John First Aid

Mental Health First Aid -

Workmates

Work with diverse people -

TAFE NSW

Facilitate Responsible Behaviour -

TAFE NSW

Participate in Workplace health & Safety, Healthcare -

TAFE NSW

Respond effectively to behaviors of concern -

TAFE NSW

Maintain A high standard of service -

TAFE NSW

Organise personal work priorities and development -

TAFE NSW

Statement of Attainment in Medical Terminology, Medical -

TAFE NSW
Margaret Poultney