Margaret Shrives
NARRE WARREN SOUTH,VIC
Summary
Dynamic healthcare professional with extensive experience at France’s Perry House, excelling in electronic health records management and delivering exceptional patient support. Proven ability to enhance operational efficiency through meticulous data entry and strong communication skills, ensuring accurate patient information and fostering trusting relationships with both patients and staff.
Overview
24
24
years of professional experience
Work History
Ward Clerk
France’s Perry House
Parkville , Vic
05.2001 - 09.2025
- Assisted in the preparation of patient charts prior to doctor visits.
- Prepared discharge summaries upon completion of a patient's stay in the facility.
- Provided support during emergency situations by contacting appropriate personnel or departments as needed.
- Ensured accuracy of all patient information entered into electronic health record system.
- Tracked lab results, radiology images and other diagnostic tests requested by physicians.
- Assisted in organizing admissions paperwork for new patients admitted to the facility.
- Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
- Performed clerical duties such as typing, data entry, scanning and filing documents.
- Collected paperwork for patients, nurses, and physicians.
- Worked in high-volume department to answer telephone calls and route connections to appropriate departments or staff.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
Receptionist
France’s Perry House
Parkville, Vic
05.2002 - 07.2023
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Performed data entry tasks into various computer systems accurately and promptly.
- Verified visitors' identification cards before allowing access to the building.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Assisted with special projects assigned by management when required.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Responded to inquiries from internal staff members regarding office operations.
- Managed company database and ensured the accuracy of contact information.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Medical Records Clerk
Frances Perry House
Parkville , Vic
06.2020 - 07.2022
- Maintained a secure filing system for confidential documents.
- Compiled discharge summaries for all discharged patients.
- Processed incoming medical records requests.
- Collected, compiled and maintained statistical data on hospital utilization, beds occupied.
- Assisted in developing processes for maintaining current information in patient's files.
- Verified insurance eligibility prior to releasing protected health information.
- Updated patient files with new medical information as needed.
- Retrieved patient medical records in response to requests from authorized personnel.
- Scanned paper records into digital format.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Supported administration staff with records requests to support patient care.
- Observed confidentiality and safeguarded all patient-related information.
- Pulled patient charts for upcoming appointments.
- Tracked and processed release of information requests.
- Organized and filed hard copy patient records in designated areas.
- Assisted patients with requests for their medical records, guiding them through the process.
- Retrieved medical records upon request from healthcare professionals.
- Monitored and managed inventory of medical record supplies, such as folders and labels.
Mothercraft Nurse
France’s Perry House
Parkville , VIC
07.2011 - 07.2022
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Performed physical assessments to identify any changes in the patient's condition or needs.
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient.
- Instructed families on infant care techniques including breastfeeding support, kangaroo care, nutrition education, bathing and diapering techniques.
- Collaborated with physicians, respiratory therapists, pharmacists, physical therapists, social workers, dietitians, and other health professionals to provide comprehensive care for infants.
- Provided emotional support for families during difficult times.
- Provided emotional support and comfort to families during times of grief.
- Managed daily rounds with attending physicians while providing ongoing updates on infant's condition.
- Assessed risk factors associated with preterm labor or birth defects prior to delivery.
- Taught parents how to properly care for their newborns at home.
- Provided compassionate care to newborns with a range of medical conditions.
- Used effective communication skills to speak with parents regarding daily baby care.
- Delivered high level of care to neonatal patients daily.
- Please note I’m not registered anymore
Education
Certificate - Microsoft Excel Level 1
Dynamic Web Training
Melbourne02.2012
Certificate - Medical Computing
Wesley Health Management
Melbourne02.2010
Associate of Applied Science - Mothercraft Nursing
Certificate of Applied Social Services
Prahan, VicSkills
Electronic health records
Patient chart preparation
Data entry
Medical records management
Customer service
Communication skills
Attention to detail
Time management
Clerical support
Patient support
Healthcare experience
Visitor directions
Administrative support
References
References available upon request.
Timeline
Medical Records Clerk
Frances Perry House
06.2020 - 07.2022
Mothercraft Nurse
France’s Perry House
07.2011 - 07.2022
Receptionist
France’s Perry House
05.2002 - 07.2023
Ward Clerk
France’s Perry House
05.2001 - 09.2025
Associate of Applied Science - Mothercraft Nursing
Certificate of Applied Social Services
Certificate - Medical Computing
Wesley Health Management
Certificate - Microsoft Excel Level 1
Dynamic Web Training