Margarita Derzotis
Clyde North ,Victoria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Dry Cleaners Front Staff
Cleanland Dry Clean Express
09.2021 - 11.2023
- Worked at the front desk, handled online, in-store and collaborative-company orders.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Swimming Coach
Kids Aquatic Survival School
09.2021 - 03.2022
- Taught babies, toddlers and children drowning prevention skills through targeted swimming exercises and protocols.
- Increased success through the implementation of innovative coaching techniques and strategies.
- Promoted a positive team environment by fostering strong relationships among swimmers, coaches, and parents.
- Continuously expanded coaching knowledge by attending seminars, conferences, clinics on new developments within the sport.
Waitress Supervisor
Swadist
02.2021 - 09.2021
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
Barista
Amelia's Bakery
10.2020 - 02.2021
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Barista (Christmas Casual)
Mr. Donut
12.2019 - 01.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Waitress Supervisor
La Porchetta
12.2018 - 12.2019
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
Education
Bachelor of Arts - Visual Arts And Creative Writing
Deakin University
Melbourne, VIC12.2024
High School Diploma -
South Oakleigh Secondary College
Oakleigh South, VIC12.2020
Skills
- Customer Relations Skills
- Performance Monitoring
- Customer Support
- Multitasking capabilities
- Problem-solving abilities
- Adaptability and flexibility
Languages
Greek
Native or Bilingual
Timeline
Dry Cleaners Front Staff
Cleanland Dry Clean Express
09.2021 - 11.2023
Swimming Coach
Kids Aquatic Survival School
09.2021 - 03.2022
Waitress Supervisor
Swadist
02.2021 - 09.2021
Barista
Amelia's Bakery
10.2020 - 02.2021
Barista (Christmas Casual)
Mr. Donut
12.2019 - 01.2020
Waitress Supervisor
La Porchetta
12.2018 - 12.2019
Bachelor of Arts - Visual Arts And Creative Writing
Deakin University
High School Diploma -
South Oakleigh Secondary College
Similar Profiles
Avery HallAvery Hall
Sales Associate Specialist at Dry Clean ExpressSales Associate Specialist at Dry Clean Express
Daniela ReyesDaniela Reyes
Store Clerk at Dry Clean ExpressStore Clerk at Dry Clean Express
Priya ShahPriya Shah
Director of Business Operations at Dry Clean ExpressDirector of Business Operations at Dry Clean Express