Maria Leighton

• Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
• Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
• Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
• Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
• Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
• Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.

Operated a cleaning franchise which specialized in domestic and commercial cleaning in the Northern Suburbs of Melbourne.

Gathered and emptied trash and recycling bins.Dusted and mopped all hard surfaces.Wet mopped and spot mopped public corridors, washrooms and classrooms.Dusted furniture, walls, machines and equipment.Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.

Organized activities that developed children's physical, emotional and social growth.Collaborated daily with classroom teachers to keep activities running smoothly.Established and maintained a safe play environment for the children.

Sanitized all toys and play areas daily.Maintained a neat environment by organizing toy bins and bookshelves.Reported health concerns and posted health warnings in case of illness.

Supervised children while parents were on vacation, business trips and weekend getaways.Cleaned the house, including laundry, sweeping and mopping.Physically and verbally interacted with children throughout the day.Dressed children and changed diapers.Engaged children with games and puzzles.

Looking after my parents who have health issues and limited english.

Recorded customer orders and repeated them back in a clear, understandable manner.Prepared items according to written or verbal orders, working on several different orders simultaneously.Cut and chopped food items and cooked on a grill or in fryers.