Maria Ludwig
PIMPAMA,QLD
Summary
I am a Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.
Love working as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Officer
QLD TREASURY
GOLD COAST, QLD
10.2023 - Current
- Ensured compliance with debtors,
- Taking payments and putting debtors on a Payment plan
- Inbound and outbound calls
- Being the team co-odinator for birthdays, xmas and any activities in our team
- Answered phone calls professionally and provided information to callers as needed.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
ORIGIN
BRISBANE, QLD
08.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Digitial Assist
Brisbane, QLD
04.2022 - 07.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Suncorp /Aami
Brisbane, QLD
04.2019 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
Foxtel
GOLD COAST, QLD
07.2012 - 04.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Telstra
GOLD COAST, QLD
05.2010 - 06.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
ST THOMAS MORE COLLEGE
QUEENSLANDSkills
- Effective customer communication
- Research and facts collecting
- Scheduling
- Inbound and Outbound Calling
- Product Knowledge
- Account Updating
- Complaint Resolution
- Call Center Operations
- Active Listening
- Customer Service
- Creative Problem Solving
- Positive and Professional
- Courteous Demeanor
- Microsoft Outlook
- Interviewing skills
- Reporting and documentation
- Written and verbal communication
- Collaboration and Teamwork
Certification
- Customer Service Representative Certificate
- Customer Complaints , Origin Energy - 2023
Accomplishments
- Certificate 3 and 4 in customer service
- Completed course in resolving OMBUDSMAN complaints
Timeline
Service Officer
QLD TREASURY
10.2023 - Current
Customer Service Representative
ORIGIN
08.2022 - Current
Customer Service Representative
Digitial Assist
04.2022 - 07.2023
Customer Service Representative
Suncorp /Aami
04.2019 - 04.2022
Customer Service Representative
Foxtel
07.2012 - 04.2018
Customer Service Representative
Telstra
05.2010 - 06.2012
High School Diploma -
ST THOMAS MORE COLLEGE
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