Maria Nacovska
Bankstown,NSW
Summary
Personable and hard working student with proven time management and collaboration skills developed from team sporting events and debate teams. Strong interpersonal skills enhanced by taking part in drama activities to develop confidence and communication abilities in a manner that is efficient and assertive. Determined to display outstanding organisational skills and be impeccably presented. Understanding of general employee skills and the importance of working as part of a team, learning from others and developing as a professional. Determined to work and serve all types of clients as well as meet a certain criteria and deadline. Currently a university student studying a Bachelor of Psychology and Social Sciences and looking for a enhanced role in a position that requires a dedicated, young and enthusiastic employee with a strong work ethic to offer.
Overview
5
5
years of professional experience
Work History
Waitress
Napoli And Co Woodfired Pizza
03.2018 - 06.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
Newsagent
Condell Park News Agency
08.2017 - 08.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Administration/Assistant Receptionist
Advanced Office Machines
09.2017 - 05.2018
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Expedited invoice processing and expense tracking to maintain accurate financial records for budgeting purposes.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Jeweler Assistance
Germani Jewellery At Sheraton On The Park
10.2016 - 04.2017
- Increased sales revenue by providing personalized consultations and recommending suitable products.
- Managed inventory effectively, maintaining an organized and appealing display of jewelry items.
- Developed strong relationships with suppliers, ensuring timely delivery of materials and competitive pricing.
- Promoted store events and special offers through engaging social media content, attracting new clientele and boosting overall visibility.
- Educated customers about proper care for their jewelry items, resulting in increased product longevity and satisfaction.
VOLUNTEER PLACEMENTS/WORK
La Piazza Restaurant, Bankstown Sports Club
05.2015 - 12.2015
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
Education
Bachleor of Psychological And Social Scienes - Psychology And Social Sciences
School of Psychology
Bankstown, NSW11.2026
Bachelor of Criminal Community Justice - Criminal Community Justice
Western Sydney Univeristy
Milperra, NSW11.2023
Skills
- Guest Relations Management
- Effective Communication Skills
- Honest and Reliable
- Flexible
- Motivated and Enthusiastic
- Confident
- Meeting Coordination
- Time Management
- Interpersonal Skills
- Software Skills
Languages
Macedonian
Native or Bilingual
Timeline
Waitress
Napoli And Co Woodfired Pizza
03.2018 - 06.2020
Administration/Assistant Receptionist
Advanced Office Machines
09.2017 - 05.2018
Newsagent
Condell Park News Agency
08.2017 - 08.2018
Jeweler Assistance
Germani Jewellery At Sheraton On The Park
10.2016 - 04.2017
VOLUNTEER PLACEMENTS/WORK
La Piazza Restaurant, Bankstown Sports Club
05.2015 - 12.2015
Bachleor of Psychological And Social Scienes - Psychology And Social Sciences
School of Psychology
Bachelor of Criminal Community Justice - Criminal Community Justice
Western Sydney Univeristy
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