Maria Setefano
Melbourne
Summary
Dedicated professional with over 6 years in the hospitality industry. Known for effective communication, attention to detail, and adaptability, consistently delivering exceptional customer service and innovative solutions to enhance team outcomes.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
Work History
The Volt cafe
Cafe all rounder
Melbourne
08.2023 - 11.2025
- Main barista
- Customer Service
- Waiters
JavaScript cafe
Cafe all rounder
Melbourne
03.2017 - 07.2023
Main barista
Front of house staff
Customer Service
Beasley Tea house
Cafe all rounder
Melbourne
04.2018 - 12.2018
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Roots hill RSL
Food beverage/ gaming attendant
Sydney
09.2014 - 09.2018
Front of house waitress
Barista
Bartender
Gaming attendant
Customer Services
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Education
Evans High School
Skills
- Beverage customization
- Coffee preparation
- Cash handling
- Inventory management
- Health regulations
- Customer relationship management
- Team collaboration
- Upselling techniques
- Time management
- Conflict resolution
- Attention to detail
- Effective communication
- Service orientation
- Problem solving
- Adaptability
- Training & Development
- Task prioritization
- Problem resolution
- Clerical support
- Cultural awareness
- Written communication
- Customer service
- Self-Directed
- Microsoft office
- Dependable and responsible
- Verbal communication
- Communication
- Flexible and adaptable
- Multitasking Abilities
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
The Volt cafe
Cafe all rounder
08.2023 - 11.2025
Beasley Tea house
Cafe all rounder
04.2018 - 12.2018
JavaScript cafe
Cafe all rounder
03.2017 - 07.2023
Roots hill RSL
Food beverage/ gaming attendant
09.2014 - 09.2018
Evans High School