Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Maria Sticca

Milsons Point,Australia

Summary

Experienced hospitality and retail professional with over six years supporting operations and delivering excellent customer service. Skilled in team leadership, inventory management, compliance with health and RSA regulations, and effective communication. Proven ability to improve processes, manage busy environments, and maintain high standards of service and safety.

Overview

9
9
years of professional experience

Work History

Assistant Operations Manager

Merivale
11.2022 - Current
  • Collaborate closely with the Operations Manager to ensure smooth and efficient daily venue operations.
  • Lead and motivate teams across multiple departments to maintain high standards of performance and morale.
  • Oversee inventory management, including conducting regular stock audits, forecasting demand, and placing timely orders to minimize waste and avoid shortages.
  • Develop and implement comprehensive staff training programs to enhance skills, ensure regulatory compliance, and elevate customer service quality.
  • Monitor adherence to health, safety, and licensing regulations, ensuring all team members comply with established procedures.
  • Identify operational inefficiencies and implement effective solutions to optimize processes and productivity.
  • Coordinate with suppliers to guarantee quality products and timely deliveries.
  • Address customer feedback promptly, resolving issues to maintain a positive guest experience.
  • Assist in budgeting and cost control initiatives to support overall business profitability.

Bartender

Merivale
09.2020 - 11.2022
  • Prepared and served a diverse range of beverages, including the creation of innovative cocktail recipes.
  • Engaged with guests to enhance their experience through personalized recommendations.
  • Managed bar inventory and ensured adequate stock levels to support high-volume service periods.

Assistant Manager

Two Penny Blue Café
01.2017 - 09.2020
  • Oversaw daily café operations, including staff scheduling, cash handling, and inventory management to ensure smooth service flow.
  • Delivered consistently high-quality customer service, building strong relationships with regular customers and fostering a welcoming atmosphere.
  • Managed supplier relationships and coordinated stock ordering to maintain adequate inventory and minimize waste.
  • Conducted regular staff performance reviews, provided coaching, and supported professional development to enhance team skills and motivation.
  • Ensured strict compliance with food safety, hygiene, and health regulations, maintaining a clean and safe environment.
  • Handled cash reconciliation, daily sales reporting, and supported budgeting efforts to contribute to financial management.
  • Addressed customer concerns promptly and effectively, ensuring positive resolutions and customer satisfaction.
  • Assisted in implementing marketing initiatives and promotions to increase customer engagement and sales.

Retail Sales Assistant

Sunglass Hut
12.2017 - 12.2018
  • Provided personalized product advice to help customers find suitable eyewear.
  • Consistently exceeded individual and store sales targets through proactive engagement.
  • Maintained visual merchandising standards to enhance store appeal.
  • Accurately processed cash and EFTPOS transactions for smooth sales.
  • Managed daily opening and closing procedures.
  • Handled customer inquiries and resolved complaints efficiently.
  • Supported stock management and replenishment to ensure availability.

Waitress

Fogo Brazilian Churrasco
11.2016 - 05.2017
  • Delivered prompt and courteous table service in a fast-paced environment.
  • Maintained cleanliness and adhered to strict hygiene standards throughout the kitchen and dining areas.
  • Assisted with food preparation and kitchen support tasks.
  • Addressed customer feedback and resolved issues efficiently

Education

CERTIFICATE IV PROJECT MANAGEMENT -

NCCS
04.2024

DIPLOMA OF COMMUNITY SERVICE -

SGSCC
06.2023

Diploma of Social Media Marketing -

ACBI
09.2020

RSA Certificate -

cbd college rsa & rcg training
05.2017

Advanced General English Certificate -

Ability MEGT
05.2017

High School Diploma -

Abbaye De Flone
06.2016

Skills

  • Team Leadership & Staff Development

  • Customer Service Excellence

  • Inventory & Stock Management

  • Operations & Process Improvement

  • Cash Handling & Point of Sale (POS) Operations

  • Compliance with Health, Safety & RSA Regulations

  • Conflict Resolution & Problem Solving

  • Effective Communication & Customer Engagement

References

  • Rebecca Pickering, Two Penny Blue Café, 0411 886 779
  • Kristine Rankilor, Sunglass Hut, 0499 204 806
  • Ishrak Hasnain, Fogo Brazilian Churrasco, ishrak.hasnain@gmail.com
  • Marina Hatzigiannis, Merivale, Operations Manager, 0412 458 620, marina.hatzigiannis@merivale.com
  • Aoife Fitzgerald, Merivale, General Manager, 0431 200 134, aoife.fitzgerald@merivale.com

Timeline

Assistant Operations Manager

Merivale
11.2022 - Current

Bartender

Merivale
09.2020 - 11.2022

Retail Sales Assistant

Sunglass Hut
12.2017 - 12.2018

Assistant Manager

Two Penny Blue Café
01.2017 - 09.2020

Waitress

Fogo Brazilian Churrasco
11.2016 - 05.2017

DIPLOMA OF COMMUNITY SERVICE -

SGSCC

Diploma of Social Media Marketing -

ACBI

RSA Certificate -

cbd college rsa & rcg training

Advanced General English Certificate -

Ability MEGT

High School Diploma -

Abbaye De Flone

CERTIFICATE IV PROJECT MANAGEMENT -

NCCS

Similar Profiles

CREATE PROFILE
Maria Sticca