Maria Tassone
Southbank,VIC
Summary
With a robust background spanning a decade in both retail and hospitality, I have cultivated a diverse skill set and a deep understanding of customer service dynamics. My retail experience has honed my ability to anticipate and meet customer needs, ensuring a seamless shopping experience. Simultaneously, my time in the hospitality sector has equipped me with strong communication skills, adaptability, and the capacity to thrive in fast-paced environments. These cumulative experiences have not only refined my interpersonal skills but also instilled in me a commitment to delivering exceptional service, making me a valuable asset in any customer-centric role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
The Mens Gallery
Melbourne, VIC
03.2024 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Receptionist
WORLD GYM COOMERA
Coomera
01.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Streamlined check-in process for members, resulting in reduced wait times and increased satisfaction.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Collaborated with personal trainers to ensure seamless communication of client schedules and needs.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
Manager
Lovisa
Gold Coast, QLD
09.2019 - 01.2023
- Oversaw daily store operations as well as managed team of staff and ensured exceptional customer service.
- Developed strong communication and leadership skills while handling diverse responsibilities.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Taught Junior employees how to meet operational and sales goals with proactive strategies.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Bartender Supervisor
Hollywood Showgirls
Surfers Paradise
07.2021 - 06.2023
- Provided excellent customer service in high energy environment.
- Maintained impeccably clean, attractive and well stocked bar area.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Explained daily specials and beverage promotions to exceed daily sales goals
Waitress
La Porchetta
Broadbeach, QLD
09.2017 - 07.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Bartender
Love Nightlife
Broadbeach, QLD
09.2019 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Office Assitant
CMI Accessories
Varsity Lakes, QLD
11.2015 - 04.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Cashier
Red Rooster
Nerang
01.2013 - 03.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Cabin Crew Diploma - Flight Attendance
Learning Cloud - Cabin Crew Direct;
Sydney, NSW07.2023
High School Diploma -
Nerang State High School
Nerang, QLD12.2014
Skills
- Excellent communication and interpersonal abilities
- Strong problem-solving and conflict resolution skills
- Adaptable and quick leaner, capable of handling dynamic situations
- Committed to ensuring passenger safety and well-being
- Administer First Aid and CPR knowledge
- Excellent knowledge of Food and Beverage Service
- Cleanliness and Sanitation Standards 100%
- Cleanliness and Sanitation Standards 100%
Certification
- CPR and First Aid Certification
- Responsible Service of Alcohol (RSA) Certification
References
Kiarna Sims - Hollywoods showgirls manager
Phone: 0480710698
Email: Simskiarna@gmail.com
Celeste Cuba - Lovisa Regional Manager
Phone: 0426 528 001
Email: Celestecubaa@gmail.com
Timeline
Bartender
The Mens Gallery
03.2024 - Current
Receptionist
WORLD GYM COOMERA
01.2023 - 03.2024
Bartender Supervisor
Hollywood Showgirls
07.2021 - 06.2023
Manager
Lovisa
09.2019 - 01.2023
Bartender
Love Nightlife
09.2019 - 01.2021
Waitress
La Porchetta
09.2017 - 07.2021
Office Assitant
CMI Accessories
11.2015 - 04.2018
Cashier
Red Rooster
01.2013 - 03.2018
Cabin Crew Diploma - Flight Attendance
Learning Cloud - Cabin Crew Direct;
High School Diploma -
Nerang State High School