Devon Wicks

Preparation of alcoholic and non-alcoholic beverages, management of bar appearance and patrons, sanitisation of bar equipment and surfaces, relay food orders for bistro, processing payments

• Strictly adhered to State Liquor Licensing regulations such as age and inebriation restrictions and bar management responsibilities
• Upkeep of appearance and organisation of inventory of liquor, beer, wine and other bar essentials
• Efficiently prepared alcoholic and non-alcoholic beverages according to venue standards of mixology and customer satisfaction
• Excellent personalised customer service and ability to resolve disorderly or aggravated customer complaints with professionalism
• Appropriately managed bar area and patrons as head bartender regularly with minimal to no supervision during shifts

General Duties;

Ensuring open-lines of communication of all principle contractors, invoicing and quoting to principle contractors, filing and recording day-to-day running data

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Delivered excellent customer service through prompt responses to client inquiries, actively communicating concerns effectively, and building strong relationships with companies such as TDV, Plan Group and Urban Group
• Optimized calendar management for directors and sub-contractors by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Streamlined quotes and invoice processing procedures to ensure timely payment and receivals of/from contractors while minimizing errors in financial records.
• Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
• Facilitated toolbox meetings by organising regular ensembles, encouraging team motivation of job progress and upkeep of safety procedures on site

General Duties;

Placement of food and beverage orders, Front of house service involving phone and register orders, training of food and front of house staff, maintaining cleanliness of work stations, ordering and organising inventory

• Answered customers' questions amiably and providing exceptional customer service to cultivate loyalty and satisfaction
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Maintained in-store presence to provide excellent customer service.
• Increased customer service success rates by quickly resolving issues and complaints.
• Ensured reliable, enthusiastic and personalized customer service for all clients despite arising conflict.
• Immediately brought critical issues to manager for resolution.