Maria Vovil
Victoria Park,WA
Summary
Knowledgeable with solid background in managing polling stations and ensuring compliance with electoral regulations. Successfully coordinated voter registration processes and maintained orderly voting environments. Demonstrated strong organizational and communication skills to facilitate smooth election operations.
Overview
25
25
years of professional experience
Work History
Polling Officer
Australian Electoral Commission
10.2023 - 10.2023
- Maintained integrity of elections by strictly adhering to election laws and regulations.
- Reduced wait times for voters through effective queue management strategies during peak hours at the polling station.
- Collaborated with fellow polling officers to effectively manage voter registration, verification, and assistance efforts.
- Participated in pre-election training sessions, staying up-to-date on relevant procedures and policies to provide knowledgeable guidance to voters.
Early Polling /Polling Official
WAEC
03.2021 - 04.2021
- Reduced wait times for voters through effective queue management strategies during peak hours at the polling station.
- Participated in pre-election training sessions, staying up-to-date on relevant procedures and policies to provide knowledgeable guidance to voters.
- Streamlined the voting process for a smooth and organized election day experience.
- Coordinated with local officials to ensure that adequate resources were available at the polling station for a seamless voting experience .
- Set up and broke down polling stations efficiently, maintaining safety standards throughout the process.
- Facilitated timely vote tallying by collaborating with other polling officers to count ballots promptly after polls closed.
- Managed ballot distribution and collection, ensuring each voter''s privacy and confidentiality during the voting process.
- Addressed voter questions and concerns.
- Opened and closed polling booths.
- Enhanced voter satisfaction by efficiently managing polling station operations.
Service Support Manager/Operations Customer Service Manager
Services Australia
08.1998 - 11.2020
- Served as a trusted advisor to senior leadership, offering insights and recommendations for ongoing improvements in service support functions.
- Managed cross-functional teams to ensure timely resolution of customer issues, resulting in improved customer retention rates.
- Introduced regular team meetings focused on continuous improvement initiatives, fostering a culture of collaboration and innovation among staff members.
- Managed specialist team to provide technical assistance and customer service.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
Education
Graduate Certificate - Public Administration
Curtin University
Perth, WA04-2006
Skills
- Empathy and patience
- Election management
- Assertiveness
- Security awareness
- Polling station setup
- Equipment handling
- Reliability
- Voter registration
Timeline
Polling Officer
Australian Electoral Commission
10.2023 - 10.2023
Early Polling /Polling Official
WAEC
03.2021 - 04.2021
Service Support Manager/Operations Customer Service Manager
Services Australia
08.1998 - 11.2020
Graduate Certificate - Public Administration
Curtin University
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