Robyn White
New Norfolk,TAS
Summary
Proven track record in enhancing electoral process efficiency at AEC by implementing innovative queue management strategies, leading to reduced wait times. Excelled in high-pressure environments at Centrelink, managing substantial call volumes with empathy and integrity. Skilled in cultural sensitivity and process monitoring, consistently delivering results beyond expectations.
Overview
16
16
years of professional experience
Work History
Polling Officer
AEC
03.2024 - 03.2024
- Reduced wait times for voters through effective queue management strategies during peak hours at the polling station.
- Acted as a liaison between the public, election authorities, and candidates or their representatives, ensuring transparency throughout the electoral process .
- Provided clear instructions to voters on how to properly complete their ballots, minimizing errors and spoiled votes.
- Collaborated with fellow polling officers to effectively manage voter registration, verification, and assistance efforts.
APS 4
Centrelink
06.2008 - 12.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
No Degree - Business Management
La Trobe University
Melbourne, VIC05.2007
Skills
- Integrity and Honesty
- Empathy and patience
- Innovation and Creativity
- Cultural Sensitivity
- Security awareness
- Process Monitoring
Timeline
Polling Officer
AEC
03.2024 - 03.2024
APS 4
Centrelink
06.2008 - 12.2022
No Degree - Business Management
La Trobe University
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