MARIA ALLANA AUSTRIA
Austral,NSW
Summary
Results-driven customer service experience with a strong academic background in Psychology and a Diploma in Hospitality and Management. Over five years of extensive experience in the industry, delivering exceptional support to clients and fostering lasting relationships. My academic pursuits in Psychology have equipped me with valuable insights into human behavior, enabling me to empathize with customers and understand their needs effectively. Proactive, detail-oriented, and proficient at multitasking. Committed to continuous growth and dedicated to exceeding expectations. Eager to contribute expertise to a forward-thinking organization and positively impact client satisfaction. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with a background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
Overview
11
11
years of professional experience
Work History
Receptionist
Medical Visa Services
07.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Interviews customer and entry data
- Handles payment through Tyro
Guest Service Agent
Mercure Hotel/Sofitel
05.2018 - 01.2020
- Provided efficient service for guest registration and departure
- Attended to all incoming calls via switchboard and provides total customer satisfaction
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Documented accurately all internal and guest messages
Barista, Starbucks
11.2017 - 05.2018
Offering Team Coordinator
Ultimo TAFE
11.2016 - 09.2017
- Data entry
- Led team meetings each shift to discuss scheduling, production and maintenance needs.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Handled day-to-day office operations and resolved any conflicts.
- Answered phone calls
- Created offering course to display in website
Shift Supervisor
McDonald's
05.2012 - 07.2016
- Responsible for cash management issues
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Monitored and managed maintenance issues
- Managed office administration as instructed
- Managed and maintained correct staffing levels
- Identified and took an active role in the recruitment of new staff members
- Dealt with customer complaints in a professional manner
Education
Bachelor of Psychology -
MACQUARIE UNIVERSITY
Sydney, NSW2023
Diploma - Hospitality and Management
ULTIMO TAFE
Sydney, NSW2018
Skills
- Quality customer service
- Excellent team player
- Attention to detail
- Organizational skills
- Leadership
- Goal oriented
- Microsoft Office and Teams
- Excellent communication skills
- Teamwork and Collaboration
References
Liyan Liang – Duty Manager
Bupa Medical Visa Services
0415 759 528
Suzy Duffie – Duty Manager
Bupa Medical Visa Services
0449 831 184
Timeline
Receptionist
Medical Visa Services
07.2019 - Current
Guest Service Agent
Mercure Hotel/Sofitel
05.2018 - 01.2020
Barista, Starbucks
11.2017 - 05.2018
Offering Team Coordinator
Ultimo TAFE
11.2016 - 09.2017
Shift Supervisor
McDonald's
05.2012 - 07.2016
Bachelor of Psychology -
MACQUARIE UNIVERSITY
Diploma - Hospitality and Management
ULTIMO TAFE
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