Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Camila Martinez Tapia

Brisbane,QLD

Summary

Dedicated and motivated banking professional with extensive experience in banking and retail environments, specializing in customer satisfaction and financial services. Skilled in handling customer inquiries, providing tailored financial advice, and ensuring compliance with policies. Known for strong attention to detail, effective communication, and a proactive approach to professional development. Eager to contribute to retail customer service and build a successful career in the banking industry. Quick learner with a strong desire to develop skills and knowledge in financial services.

Overview

9
9
years of professional experience

Work History

Customer Service Officer

Australia Post
09.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Assisted call-in customers with queries.

Banking Assistant

Kiwibank
07.2022 - 04.2024
  • Collaborated with a supportive and inclusive team, ensuring positive customer experiences in a fast-paced banking environment.
  • Welcomed and engaged customers with a professional and approachable demeanor, contributing to a positive and welcoming branch atmosphere.
  • Provided tailored advice on financial products and services addressing customers' individual financial needs and goals.
  • Demonstrated strong attention to detail and numerical accuracy, delivering efficient and reliable banking solutions.
  • Assisted in day-to-day banking operations, including account management, cash handling, and administrative tasks.
  • Engaged in professional development opportunities, participating in tailored training and development programs, with a focus on career progression in financial services.
  • Maintained a high standard of technical and administrative proficiency, ensuring compliance with Kiwibank's policies and procedures.
  • Assisted customers with various online banking inquiries ensuring seamless user experience.

Early Childhood Educator

Lightbulb Learning Childcare
02.2018 - 03.2020
  • Provided children (diverse age group) with a rich and nurture environment where they feel safe to explore and supported in their learning journey.
  • Observed, documented, assessed, planned & evaluated for children’s learning using learning stories, next steps, and other means.
  • Promoted teamwork and participation and worked as an effective member of the teaching team.
  • Participated in communication/connect time, year group planning meetings and whole centre team meetings.
  • Communicated regularly with parents and /or whanau regarding their child(ren)’s learning, care, interests, progress and areas for development.

Wait Staff Member

Epikure and Collective
01.2016 - 12.2017
  • Delivered outstanding customer service and made sure that customers had a positive experience whilst in the store; assisted customers in their choices and offered the store’s best sellers or daily specials.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Observed health and safety standards and food safety for the well-being of all customers.

Education

Certificate - Financial Services - Banking Level 5

New Zealand Qualification
New Zealand
06-2023

Bachelor in Modern Languages - Education And Languages

Pontificia Universidad Javeriana
Bogota, Colombia
05-2016

Skills

  • Customer Service-Oriented
  • Strong customer service and communication skills
  • Quick learner, adaptable to new environments and technologies
  • Knowledge of banking products and financial services
  • Ability to build rapport with customers and address their needs
  • Detail-oriented with strong organizational skills
  • Team player with a collaborative approach to problem-solving

Languages

Spanish
Native or Bilingual
Portuguese
Native or Bilingual
English
Full Professional
French
Elementary

Timeline

Customer Service Officer

Australia Post
09.2024 - Current

Banking Assistant

Kiwibank
07.2022 - 04.2024

Early Childhood Educator

Lightbulb Learning Childcare
02.2018 - 03.2020

Wait Staff Member

Epikure and Collective
01.2016 - 12.2017

Certificate - Financial Services - Banking Level 5

New Zealand Qualification

Bachelor in Modern Languages - Education And Languages

Pontificia Universidad Javeriana

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Maria Camila Martinez Tapia