Carla Walker
Morayfield,QLD
Summary
Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Service Officer
Inland Revenue NZ
Whangarei, New Zealand
06.2024 - 07.2025
- Assisted customers with tax inquiries and provided accurate information.
- Established trustworthy relationships with customers through effective communication skills.
- Maintained accurate records of customer interactions and transactions.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Collaborated with team members to resolve complex customer issues.
- Participated in training sessions to enhance customer service skills.
Administrator
Labour Civil Limited
01.2023 - 06.2024
- Streamlined payroll processing by verifying timesheets, calculating benefits, and distributing paychecks accurately and promptly.
- Enhanced accuracy in financial reports through daily account reconciliations.
- Collaborated with management to establish comprehensive health and safety policies for the organization.
- Monitored emails, sorted mail and distributed correspondence accordingly.
Sales Coordinator
Humes Pipeline Systems
10.2018 - 01.2021
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Enhanced workplace safety by maintaining clean, organized, and clutter-free workspaces in the storeroom area.
Copy Centre Specialist
Warehouse Stationery
01.2015 - 09.2018
- Managed multiple projects simultaneously with strong organizational skills, ensuring deadlines were met consistently.
- Performed regular maintenance to keep equipment in optimal working condition.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
Education
Level 3 Certificate - Business Administration
NorthTec
Whangarei, NZ2017
Skills
- Time management
- Dependable performance
- Adaptable and flexible
- Data entry
- Customer service-oriented
- Compliance adherence
- Effective communication
- Conflict resolution
References
References available upon request.
Timeline
Customer Service Officer
Inland Revenue NZ
06.2024 - 07.2025
Administrator
Labour Civil Limited
01.2023 - 06.2024
Sales Coordinator
Humes Pipeline Systems
10.2018 - 01.2021
Copy Centre Specialist
Warehouse Stationery
01.2015 - 09.2018
Level 3 Certificate - Business Administration
NorthTec