Summary
Overview
Work History
Education
Skills
Certification
Languages
Reference
Timeline
Generic

Maria Dolores Kepya Tchiwo

Silverdale,NSW

Summary

I am a compassionate and dedicated individual seeking an entry-level position as a Disability Support Worker. Eager to apply my empathy, communication skills, and passion for helping others to make a positive difference in the lives of individuals with disabilities. Committed to learning and growing within the field while providing essential care and support. I am also a highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Support Worker

NORTHCOTT
Penrith, NSW
10.2024 - 11.2024
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Provided emotional and practical support to vulnerable adults.
  • Engaged clients in activities aimed at promoting physical and mental stimulation.

Babysitter

Babysitting
Liverpool, NSW
09.2022 - 11.2022
  • Supervised and cared for children in private home settings.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Completing light housekeeping tasks such as tidying up toys and books.

Customer Service Cashier

Woolworths
Liverpool, NSW
04.2023 - 12.2023
  • Operated cash registers, ensuring accurate transactions and customer satisfaction.
  • Scanned items accurately, preventing pricing discrepancies or errors.
  • Assisted with stocking shelves when needed ensuring a seamless shopping experience.
  • Built and maintained productive relationships with employees.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Customer Service Representative

Mcdonald's
Liverpool, NSW
03.2023 - 09.2023
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Certificate III in Disability Support -

KINGSWOOD TAFE
TAFE NSW KINGSWOOD O'CONNELL
12-2024

High School Diploma -

All Saint Catholic College
Casula, NSW
09-2023

Skills

  • Problem-Solving
  • Mobility assistance
  • Cleaning and sanitising
  • Organisation and Time management
  • Conflict Resolution
  • Calm Under Pressure
  • Assessing Individual Care needs
  • Compassion and understanding
  • Teamwork and Collaboration
  • Cash Handling
  • Customer Service
  • Patient and empathy
  • Incident Reports
  • Meal planning and preparation
  • First-aid and CPR

Certification

  • First Aid and CPR Certificate
  • Provisional P1 license
  • Working with children check
  • NDIS
  • Dimploma of community services
  • Police Background Check
  • Certificate III in disability support

Languages

French
Native/ Bilingual
English
Native/ Bilingual

Reference

  • Northcott Manager: Vanessa Mccabe
  • Phone number: 0417 435 625

Timeline

Support Worker

NORTHCOTT
10.2024 - 11.2024

Customer Service Cashier

Woolworths
04.2023 - 12.2023

Customer Service Representative

Mcdonald's
03.2023 - 09.2023

Babysitter

Babysitting
09.2022 - 11.2022

High School Diploma -

All Saint Catholic College

Certificate III in Disability Support -

KINGSWOOD TAFE

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Maria Dolores Kepya Tchiwo