Mohamud Osman
Dallas,VIC
Summary
Dynamic support worker with a proven track record at Huda Care, excelling in customer service and problem-solving. Recognized for enhancing operational efficiency and fostering teamwork. Skilled in CRM software and effective communication, I consistently resolved customer issues, driving satisfaction and loyalty while supporting training initiatives for new team members.
Overview
5
5
years of professional experience
Work History
Support Worker
Huda Care
11.2024 - Current
- Assisted customers with product inquiries, ensuring satisfaction and accurate information delivery.
- Processed customer orders efficiently, maintaining high standards of service and reliability.
- Collaborated with team members to streamline support processes, enhancing operational efficiency.
- Resolved customer issues promptly, building trust and loyalty through effective communication.
- Maintained knowledge of product offerings to provide informed recommendations to clients.
- Supported training initiatives for new team members, fostering a collaborative work environment.
- Implemented feedback mechanisms to gather insights for continuous improvement in service delivery.
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
- Collaborated with cross-functional teams to provide comprehensive solutions to customer inquiries.
Pick Packer
Superior Health Care
Epping, VIC
01.2025 - 06.2025
- Operated hand scanners to accurately track inventory movements
- Prepared orders by picking items from shelves and packing for shipment
- Maintained cleanliness and organization of work area to ensure safety standards
- Collaborated with team members to meet daily production goals
- Followed detailed assembly instructions to package products correctly
- Conducted quality checks on packed items to ensure accuracy and completeness
- Assisted in training new staff on warehouse procedures and equipment usage
- Utilized inventory management systems to update stock levels and order status
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Cook Operator
KFC
Broadmeadows, VIC
04.2021 - 10.2022
- Operated kitchen equipment to prepare menu items efficiently.
- Ensured food safety standards and sanitation practices were consistently upheld.
- Assisted in training new staff on cooking techniques and operational procedures.
- Collaborated with team members to meet high-volume service demands during peak hours.
- Maintained cleanliness of workstations, ensuring compliance with health regulations at all times.
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Supported restaurant sustainability initiatives by utilizing locally-sourced produce when available.
- Managed inventory levels, optimizing ordering processes to minimize costs while maintaining sufficient stock.
- Transferred oil from holding tanks to fryer tanks and basins when necessary to maintain product quality and freshness.
- Followed plant safety policies and procedures, actively performing risk assessments and demonstrating ownership of occupational hazard prevention.
- Assisted in menu development, incorporating seasonal ingredients and diverse cuisine options.
- Contributed to a positive work environment by fostering open communication channels among team members regarding best practices and areas for improvement.
- Safely operated various kitchen equipment, maintaining them properly to prevent accidents or malfunctions during service hours.
- Collaborated with team members to ensure smooth workflow and consistent delivery of well-prepared dishes.
- Prepared food items according to recipe to drive quality and consistency.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Cleaned and sanitized work areas, utensils and equipment.
Education
High School Diploma -
Mount Ridley Secondary College
Craigieburn, VIC11.2024
Skills
- Organization
- Complaint handling
- CRM software
- Software troubleshooting
- Teamwork and collaboration
- Teamwork
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Relationship building
- Strong problem solver
- Team building
- Self motivation
- Quality control
- Inventory control
- Time management abilities
Timeline
Pick Packer
Superior Health Care
01.2025 - 06.2025
Support Worker
Huda Care
11.2024 - Current
Cook Operator
KFC
04.2021 - 10.2022
High School Diploma -
Mount Ridley Secondary College