Mariam Hleis
Kellyville,NSW
Summary
Dedicated 3rd-year Primary Education student with diverse experience in education and customer-focused roles. Proven abilities as a Teacher’s Aid, effectively supporting instructional programs and adapting to students' individual needs and skilled in lesson planning and assessment design through hands-on student-teacher placements. Adept at creating engaging learning environments, fostering student development, and utilising technology for effective communication. Demonstrated customer relations aptitude as a Sales Associate, coupled with technological proficiency managing social media platforms to enhance online presence. Recognised for strong communication, adaptability, and a commitment to fostering inclusive and engaging learning environments. Eager to leverage my multifaceted experience and passion for education to contribute positively to the academic and social growth of primary school students.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Student Learning Support Officer
Tallowood School (Special Needs School)
10.2023 - Current
- Provided assistance in daily living activities such as dressing, bathing, feeding, and toileting patients.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behaviour modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
Administration and Social Media Manager
Mr Mo Property Services
09.2022 - 10
- Managed digital administration, including record-keeping, invoicing, and customer service inquiries.
- Developed and executed social media marketing campaigns, including content creation and engagement with customers.
- Designed branding and promotional materials, ensuring consistency with brand identity
- Maintained accurate financial and customer records using Google Sheets.
- Analysed data to inform marketing strategies, managed projects, and developed innovative solutions to improve business efficiency.
Teachers Aid
Australian International Academy
04.2023 - 07.2023
- Assisted teacher with classroom management and student engagement.
- Collaborated in delivering lessons and providing individual/ group support.
- Assisted in tracking and assessing student performance.
- Provided personalised assistance to students with learning difficulties.
- Assisted teachers with supervision and care of students.
Student Teacher (University Placement)
John Palmer Public School
05.2023 - 05.2023
- Worked with classroom teacher to learn about current standards and best practices.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.
Sales and Customer Service Agent
4Mile
05.2022 - 09.2022
- Managed large volumes of inbound and outbound calls, following call centre scripts, and maintaining accurate customer records using a database system
- Successfully gathered donations for the RFSA through cold and warm calling
- Coordinated fundraising events and provided exceptional customer service, contributing to the overall success of the campaign
- Developed and implemented effective sales strategies, built, and maintained strong relationships with supporters
- Demonstrated flexibility and adaptability in responding to changing fundraising priorities and adjusting sales strategies to meet the needs of different potential donors.
Sales Assistant
Coles Supermarket
08.2021 - 03.2022
- Provided excellent customer service, resolving customer complaints, and answering questions.
- Accurately processed cash and credit card transactions, ensuring compliance with cash handling procedures.
- Developed in-depth product knowledge to assist customers with product information and promotions.
- Collaborated with colleagues to achieve sales targets and maintain store operations.
- Managed time effectively to prioritise tasks and maintain a clean and organised store environment.
Babysitter
Self Employed
05.2019 - 06.2021
- Constant communication with both parents and children to ensure clear expectations and a positive experience for all parties.
- Utilised creativity and resourcefulness to engage children in age-appropriate activities that fostered their development and education.
- Managed multiple children at once, including scheduling activities, preparing meals, and supervising playtime.
- Ensured the safety and wellbeing of children at all times, including taking appropriate action in emergency situations.
Sales Associate
Just Jeans
11.2020 - 03.2021
- Provided excellent customer service by greeting customers, assisting with product selection, and resolving customer complaints in a professional and timely manner.
- Achieved sales targets by proactively engaging customers, providing product recommendations, and contributing to store merchandising and visual displays.
- Developed a thorough knowledge of Just Jeans products, including fit, quality, and care instructions, to assist customers with their purchasing decisions.
- Contributed to the creation of visually appealing displays that showcased Just Jeans products and attracted customers.
Sales Assistant
Mon Gateau
02.2018 - 01.2019
- Assisted and interacted with customers to ensure satisfied customer experience.
- Cleaned and maintained baking area, as well as baked sweets.
- Promoted merchandise items to ensure higher sales.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Complied with health and safety codes to protect staff and customers.
Education
Bachelor Of Arts And Education (Primary) - Primary Education
Macquarie University
North Ryde, NSW05.2025
High School Diploma -
Bethlehem College
Ashfield, NSW09.2020
Skills
- Problem Solving and Teamwork
- Organisational Skills
- Caring and Compassionate
- Cash Register Operations
- Time Management
- Instructional Strategies
- Group Assistance
- Multitasking Abilities
- Technical Proficiency
Volunteering
- Brothers In Need
- Cooked and prepared meals to hand out to the homeless with a team.
- Handed out meals and provisions to the homeless.
- Interacted with the homeless people and provided them with comfort and company.
Certification
- Working With Children Check
Timeline
Student Learning Support Officer
Tallowood School (Special Needs School)
10.2023 - Current
Student Teacher (University Placement)
John Palmer Public School
05.2023 - 05.2023
Teachers Aid
Australian International Academy
04.2023 - 07.2023
Administration and Social Media Manager
Mr Mo Property Services
09.2022 - 10
Sales and Customer Service Agent
4Mile
05.2022 - 09.2022
Sales Assistant
Coles Supermarket
08.2021 - 03.2022
Sales Associate
Just Jeans
11.2020 - 03.2021
Babysitter
Self Employed
05.2019 - 06.2021
Sales Assistant
Mon Gateau
02.2018 - 01.2019
Bachelor Of Arts And Education (Primary) - Primary Education
Macquarie University
High School Diploma -
Bethlehem College
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