MARIAN CAROLINA FONSECA
MELBOURNE
Summary
Highly skilled Telecommunications Engineer with 7+ years of experience in the health and electrical sectors. Proven expertise in database management, data transmission, and IT service management (ITIL-certified). Skilled in troubleshooting, communication systems maintenance, and cross-functional collaboration. Known for a strong commitment to teamwork, attention to detail, and proactive problem-solving in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Administrative Officer
Nova Institute of Technology
11.2023 - Current
- Oversee campus administrative operations, ensuring a smooth, efficient workflow in support of academic staff and students.
- Handle inquiries, manage scheduling, and coordinate events, contributing to a positive student and staff experience.
- Maintain organized records and implement data accuracy checks, improving administrative efficiency.
Support Analyst
TIVIT COLOMBIA
05.2019 - 07.2022
- Provided level 1 and 2 support for network, hardware, and software issues, significantly reducing downtime and improving service efficiency
- Implemented ITIL processes, achieving consistent high performance in incident and problem management
- Collaborated with cross-functional teams to enhance data integrity and security standards across communication systems
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Increased efficiency of problem-solving by implementing automated diagnostics tools for common issues.
- Collaborated with cross-functional teams to implement solutions that enhanced system performance.
Software Tester
SINERGIA GLOBAL EN SALUD
12.2015 - 02.2017
- Conducted comprehensive testing on software systems for healthcare applications, enhancing the reliability and performance of critical applications
- Developed and executed test plans, identifying and resolving critical bugs and usability issues to ensure a seamless user experience
Data Analyst
FUNDACION AVANZAR FOS
05.2012 - 12.2015
- Analyzed healthcare data, producing insights that informed strategic decisions to improve service delivery
- Supported data migration and integration processes, ensuring consistency and accuracy in multi-database environments
Data Analyst
UT AVANZAR MEDICO
03.2009 - 04.2012
- Conducted data analysis and prepared reports for internal stakeholders, facilitating better decision-making
- Maintained high standards of data accuracy, security, and compliance in alignment with health sector regulations
Education
Master’s - Information Technology
Torrens University
Melbourne, VIC11.2024
ITIL 4 Foundation Certification -
PeopleCert
01-2022
CCNA I / CCNA II -
Unidades Tecnologicas De Santander (UTS)
01-2019
HSEQ Certification -
Universidad Industrial De Santander (UIS)
01-2015
Bachelor’s - Telecommunications Engineering
Unidades Tecnologicas De Santander (UTS)
01-2014
Skills
- Database management
- ITIL
- Data analysis
- Communication systems maintenance
- SQL
- Microsoft Azure
- Microsoft Office Suite
- Ticketing systems
- Strong interpersonal communication
- Critical thinking
- Team leadership
- Attention to detail
Timeline
Administrative Officer
Nova Institute of Technology
11.2023 - Current
Support Analyst
TIVIT COLOMBIA
05.2019 - 07.2022
Software Tester
SINERGIA GLOBAL EN SALUD
12.2015 - 02.2017
Data Analyst
FUNDACION AVANZAR FOS
05.2012 - 12.2015
Data Analyst
UT AVANZAR MEDICO
03.2009 - 04.2012
Master’s - Information Technology
Torrens University
ITIL 4 Foundation Certification -
PeopleCert
CCNA I / CCNA II -
Unidades Tecnologicas De Santander (UTS)
HSEQ Certification -
Universidad Industrial De Santander (UIS)
Bachelor’s - Telecommunications Engineering
Unidades Tecnologicas De Santander (UTS)
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