Mariana Alberti
Perth,WA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
2
2
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Casual Retail Assistant
Yd Store
Whitfords, WA
05.2022 - Current
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders and gift card activations.
- Increased sales and customer satisfaction through personalized servicing.
- Maintained clean sales floor and straightened and faced merchandise.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Greeted customers and helped with product questions, selections and purchases.
Restaurant Manager
Mr Walker Restaurant
South Perth , Western Australia
10.2021 - 05.2022
- Actively participated in ongoing customer service programs.
- Led and directed team members on effective methods, operations and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
Waitress
Mr Walker Restaurant
South Perth , Western Australia
10.2020 - 10.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Bussed and reset tables to keep dining room and work areas clean.
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Met with chef to review daily specials and menu changes.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials and took drink orders.
Education
Advanced Diploma - Civil Construction Design
Tafe
Tafe 01.2017 - 06.2019
Bachelor of Architecture -
Anhanguera Uniderp
Brazil 01.2005 - 12.2010
Master in Architecture -
Ipog
Brazil 02.2010 - 02.2012
Diploma in Interior Design -
Anhanguera University
Brazil 01.2008 - 01.2010
Certification
Approved Manager 08/03/27
Timeline
Casual Retail Assistant
Yd Store
05.2022 - Current
Restaurant Manager
Mr Walker Restaurant
10.2021 - 05.2022
Waitress
Mr Walker Restaurant
10.2020 - 10.2021
Advanced Diploma - Civil Construction Design
Tafe
01.2017 - 06.2019
Master in Architecture -
Ipog
02.2010 - 02.2012
Diploma in Interior Design -
Anhanguera University
01.2008 - 01.2010
Bachelor of Architecture -
Anhanguera Uniderp
01.2005 - 12.2010