Mariana El-Hares
Sydney,NSW
Summary
Motivated retail sales assistant with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Excited to pursuit a further career in retail.
Overview
3
3
years of professional experience
Work History
Retail Sales Assistant
Factorie
Burwood, NSW
12.2021 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Wait Staff Member
Sidney Lounge
Leichhardt, NSW
03.2021 - 10.2021
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Managed over 30 customer calls and organised reservations daily
Barista
Starbuck Coffee
Melbourne And Sydney, VIC And NSW
12.2018 - 04.2021
- Experience
- Personalised & friendly customer service
- Making quality coffee quickly and efficiently
- Safe handling of food and beverage
- Maintaining clean and hygienic work environment at all times
- Secure handling of cash register including EFTPOS
- Washing dishes and sanitising equipment
- Taken on role of Merchandising Coordinator – Shifts rostered to work specifically focused on unboxing, pricing and organising Starbucks branded merchandise
- In charge of restocking shelves and reorganise existing displays of merchandise such as cups and coffee mugs as well as designing and organising an aesthetically pleasing display for all new monthly stock.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Team Member
KFC
Burnley, VIC
06.2018 - 11.2018
- Cash handling and till use
- Cash register management
- Customer service and maintain customer satisfaction
- Ensuring provision of fresh, quality products
- Packing orders in fast, orderly manner
- Contributed to team success by completing jobs quickly and accurately
Education
Certificate IV in Interior Decoration - COLLARTS -
Australian College of The Arts
Collingwood, VIC2020
High School Diploma -
CAE
Melbourne CBD10.2019
High School Diploma -
St Annes Roman Catholic High School
Manchester, U.K06.2018
Skills
- Cash Handling
- Returns and Exchanges
- POS Software
- Building Customer Relationships and Loyalty
- Flexible Hours
- Meeting Sales Goals
Timeline
Retail Sales Assistant
Factorie
12.2021 - Current
Wait Staff Member
Sidney Lounge
03.2021 - 10.2021
Barista
Starbuck Coffee
12.2018 - 04.2021
Team Member
KFC
06.2018 - 11.2018
Certificate IV in Interior Decoration - COLLARTS -
Australian College of The Arts
High School Diploma -
CAE
High School Diploma -
St Annes Roman Catholic High School
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