Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
MARIANNE BENET

MARIANNE BENET

Sydney,NSW

Summary

Senior analyst with robust background in data analysis, financial modeling, and strategic planning. Known for strong collaboration skills and adaptability in fast-paced environments. Adept at leveraging advanced analytical tools and methodologies to drive impactful business decisions. Consistently delivers results through teamwork and solutions-focused approach.

Overview

6
6
years of professional experience

Work History

Senior Analyst in Audit and Assurance

KPMG
01.2023 - 01.2025
  • Conducted data analysis for identifying performance improvement areas.
  • Analyzed market trends by conducting comprehensive data reviews.
  • Designed and implemented tracking systems for monitoring project milestones.
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Nurtured strong working relationships with clients (i.e. TAL Dai-ichi Life Australia Pty Ltd and Export Finance Australia), ensuring their needs were met while exceeding expectations on deliverables.

Associate Customer Service Consultant

Class Limited
11.2021 - 12.2022
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Handled high call volumes while maintaining a courteous and professional demeanor.
  • Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
  • Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
  • Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
  • Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.

Connect2Uni Crew Member

Australian Catholic University
01.2021 - 06.2021
  • Facilitated events to promote student involvement in university activities and extracurricular programs by coordinating with clubs.
  • Provided administrative support during special events such as commencement ceremonies or guest lectures to ensure smooth operation and positive outcomes for all attendees involved.
  • Provided exceptional customer service to both incoming and current students, addressing concerns promptly and professionally.
  • Enhanced student success by conducting orientation sessions and offering academic support throughout their educational journey.
  • Organized and hosted campus tours, ensuring a positive experience for prospective students.

Childcare

Clovel Childcare
11.2018 - 02.2019
  • Led small group activities that encouraged teamwork and cooperation among peers while promoting social skill development within a structured setting.
  • Provided exceptional childcare support by supervising daily activities and maintaining a nurturing environment for children in residence.
  • Developed strong relationships with families, fostering trust and open communication between parents and staff members.
  • Supported children with special needs through tailored care and attention, adjusting teaching methods as necessary to ensure optimal growth and development for each student.
  • Documented children's growth and development.

Education

Chartered Accountant -

Chartered Accountants Australia & New Zealand | CA

Bachelor of Commerce -

Australian Catholic University
11.2021

Skills

  • Conflict Resolution & Problem Solving

  • Client relationship management and Team player

  • MS proficient (ie Excel, Outlook)

  • Analytical/Strategic thinker and Attention to detail

  • Deadline adherence and Multitasking (Organised)

  • Multiple task priorities and project management

  • Issue identification and Process enhancement

  • Active Listener, Excellent communication and Reliable

Accomplishments

  • Resolved product issue through consumer testing.
  • Customer Relations - Earned highest ratings and raise (prior to end of probation period) for customer satisfaction, company-wide.
  • Supervised new staff team members.
  • Achieved Gift Vouchers and Positive Feedback through effectively completing multiple audits with accuracy and efficiency.

Languages

English
Native or Bilingual
Tamil
Professional Working

Timeline

Senior Analyst in Audit and Assurance

KPMG
01.2023 - 01.2025

Associate Customer Service Consultant

Class Limited
11.2021 - 12.2022

Connect2Uni Crew Member

Australian Catholic University
01.2021 - 06.2021

Childcare

Clovel Childcare
11.2018 - 02.2019

Chartered Accountant -

Chartered Accountants Australia & New Zealand | CA

Bachelor of Commerce -

Australian Catholic University

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MARIANNE BENET