Marianne Cardona
Marayong,NSW
Summary
Dependable Customer Contact Officer with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Customer Contact Officer
4Mile
North Strathfield, NSW
06.2022 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Followed up on sales leads through outbound calling.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Cleaning Assistant
Neat and discreet cleaning
Rouse Hill , NSW
11.2019 - 03.2022
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
Receptionist
CDC Natural Health
Blacktown, NSW
06.2010 - 01.2017
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
Shift Supervisor
KFC
Castle Hill , NSW
01.2003 - 05.2010
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Recruited, hired and mentored new team members, working closely with human resources department.
Education
Certificate II in Retail Operations -
Yum Restaurants Australia
12-2005
Certificate III in Child Studies CDC -
TAFE
12-1998
Certificate III in Child Studies Nanny -
TAFE
12-1997
Skills
- Call Center Customer Service
- Sales Pitches
- Product and service knowledge
- Inbound and outbound calls
- Sales proficiency
- Donation Solicitation
- Sales Solicitation
- Product and service understanding
- Relationship Building
- Production Management
- Training and mentoring
- Hiring and training
Affiliations
- Baking
- Cake decorating
- swimming
References
References available upon request.
Timeline
Customer Contact Officer
4Mile
06.2022 - Current
Cleaning Assistant
Neat and discreet cleaning
11.2019 - 03.2022
Receptionist
CDC Natural Health
06.2010 - 01.2017
Shift Supervisor
KFC
01.2003 - 05.2010
Certificate II in Retail Operations -
Yum Restaurants Australia
Certificate III in Child Studies CDC -
TAFE
Certificate III in Child Studies Nanny -
TAFE
Similar Profiles
Alice LindsayAlice Lindsay
Sales Manager at 4MileSales Manager at 4Mile
Ben McGregorBen McGregor
Phone Sales Representative at 4milePhone Sales Representative at 4mile
Neeraj NaiduNeeraj Naidu
Shift Supervisor at Mad MexShift Supervisor at Mad Mex