MARIO KARAGIANNIS
Oakleigh South,Victoria
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Contact Officer
SERCO
08.2024 - Current
- Managing a high volume of customer inquiries through various communication channels to ensure timely responses.
- Utilised active listening skills to identify customer needs and provide appropriate solutions or escalate issues when necessary.
- Collaborated with team members to improve service delivery processes and enhance the customer experience.
- Maintained detailed records of customer interactions to track issues and resolutions for future reference.
- Assist in the onboarding process of new clients by explaining service procedures and offerings clearly.
Family Caregiver
Self Employed
02.2023 - Current
- I provide companionship and emotional support to enhance the quality of life for clients.
- Monitor clients' health status and reported any changes to family members or healthcare professionals.
- Develop and implemented individualise care plans based on the client's needs and preferences.
- Manage scheduling and logistics for various appointments and activities to ensure client's engagement.
- Coordinated with healthcare providers to ensure continuity of care and appropriate follow-up.
- Provide transportation and accompaniment to medical appointments and social events.
Christmas Casual Sales Associate
Sunglass Hut
10.2022 - 02.2023
- Assisted customers in locating merchandise and providing product knowledge to enhance shopping experience.
- Processed transactions efficiently while ensuring accurate handling of cash and card payments.
- Helped implement seasonal promotions and displays to attract customers and increase sales.
- Engaged in daily merchandising efforts to maintain a visually appealing store environment.
Customer Service
Mr Beau Fish & Chips
06.2019 - 02.2020
- Provided exceptional customer service by actively listening to concerns and resolving issues satisfactorily.
- Trained new staff on customer service best practices to ensure a consistent and positive customer experience.
- Developed strong relationships with repeat customers to enhance loyalty and trust in the brand.
- Conducted customer feedback surveys to gain insights and improve service quality and offerings.
Sales Associate
Hi-Five Mobile
10.2018 - 02.2019
- Participated in training sessions to enhance product knowledge and improve sales techniques, leading to increase in my individual performance.
- Collaborated with management to develop innovative sales strategies and promotional campaigns that effectively drove customer engagement during peak seasons.
- Provided feedback on customer preferences and market trends to assist management in decision-making and inventory management.
- Assisted customers in navigating promotional offers and upselling additional products to enhance their purchase experience.
- Maintained up-to-date knowledge of product features and benefits, proactively sharing this information with customers to support informed buying decisions.
Customer Service Leader
KFC
08.2012 - 12.2018
- Led customer service training sessions for staff, focusing on communication skills and problem-solving techniques.
- Analysed customer feedback and service trends to implement service improvements and enhance customer satisfaction.
- Monitored team performance and provided regular feedback to ensure high-quality customer service standards were met.
- Developed and maintained strong customer relationships to promote repeat business and customer loyalty.
- Collaborated with management to develop strategic initiatives aimed at improving overall service efficiency.
Education
Year 7 - Year 12 -
Cheltenham Secondary College
Skills
- Call Centre Operations
- Data Entry
- Call Management
- Customer Service
- Time Management
- Problem-Solver
- Trustworthy
- Self-confident
- Approachable
- Responsible and Reliable
Languages
Greek
Timeline
Customer Contact Officer
SERCO
08.2024 - Current
Family Caregiver
Self Employed
02.2023 - Current
Christmas Casual Sales Associate
Sunglass Hut
10.2022 - 02.2023
Customer Service
Mr Beau Fish & Chips
06.2019 - 02.2020
Sales Associate
Hi-Five Mobile
10.2018 - 02.2019
Customer Service Leader
KFC
08.2012 - 12.2018
Year 7 - Year 12 -
Cheltenham Secondary College