MARIANNE LE
Morley,Australia
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organisation and public.
Overview
9
9
years of professional experience
Work History
Clinic Owner
Laser Clinics Australia Morley
Morley, Australia
01.2019 - Current
- Launched and scaled a successful beauty business offering laser, skin, body, and cosmetic injectable services.
- Managed inventory, vendor relationships, and pricing strategies to maintain profitability.
- Recruited, trained, and led a team of 14 employees.
- Built a strong client retention base servicing between 50–80 clients daily.
- Hosted workshops and promotional events to increase brand awareness and customer engagement.
- Achieved clinic revenue targets within months of launch.
- Recognised as a top-performing clinic within the WA franchise over the last four years.
- Maintained a 4.8-star Google rating with over 400 reviews.
- Achieved consistent monthly customer NPS targets.
Sales Consultant
Yatta Homes
Subiaco, Australia
08.2025 - 11.2025
- Managed client relationships from initial enquiry through to sales progression.
- Handled buyer objections professionally, addressing concerns regarding pricing, location, and design features.
- Supported clients throughout the complete sales journey, from initial consultation through to key handover.
- Provided expert guidance on home designs, inclusions, land selection, and building options tailored to client needs.
- Sourced land opportunities and created customised house & land packages tailored to client requirements.
- Provided expert recommendations on home designs and modifications to improve functionality and value.
- Maintained strong knowledge of local property market trends and investment opportunities.
- Applied a customer-centric sales approach by understanding individual client lifestyles, budgets, and goals to provide tailored building solutions.
- Worked within a KPI-driven sales environment, consistently maintaining strong client engagement and lead conversion activity.
- Utilised CRM systems to track leads, client preferences, and communication history.
- Conducted follow-ups and prospecting activities to generate new business opportunities.
- Managed and responded to high volumes of enquiries generated through online platforms and walk ins.
- Demonstrated resilience and determination in generating new business opportunities through prospecting and cold calling.
- Maintained a professional and enthusiastic approach when engaging with clients, creating a positive and memorable customer experience.
Clinic Manager
Results Laser Clinic Werribee
Werribee, Australia
01.2017 - 01.2019
- Led and managed a team of 10 employees in a high-volume clinic.
- Oversaw scheduling, inventory management, cash handling, and compliance.
- Increased sales year-over-year through coaching, upselling strategies, and performance incentives.
- Implemented customer retention strategies to improve repeat business.
- Recognised as ‘Manager of the Year’ for leadership and business performance.
Education
Diploma of Beauty Therapy -
Victoria University
01-2015
Buckley Park Secondary College -
Essendon01-2013
Skills
- Client Relationship Management
- Cold calling and follow-ups
- Sales negotiation and closing
- Customer journey management
- Communication and interpersonal skills
- Time management
References
- Adrianne Bliss, Regional Manager, Laser Clinics Australia, 0426 282 313
- James Liddiard, Sales Consultant, Yatta Homes, 0474 449 550
Languages
- English
- Vietnamese
Timeline
Sales Consultant
Yatta Homes
08.2025 - 11.2025
Clinic Owner
Laser Clinics Australia Morley
01.2019 - Current
Clinic Manager
Results Laser Clinic Werribee
01.2017 - 01.2019
Diploma of Beauty Therapy -
Victoria University