Nikola Pantelic

Kotara,NSW

Summary

Dynamic leader and Clinic Owner at Sydney CBD Physiotherapy, excelled in operations management and critical thinking, enhancing patient care and satisfaction. Spearheaded innovative healthcare programs, achieving notable patient referral growth. Expert in patient care coordination and fostering team development, significantly reducing hospital readmissions. Proven track record in improving clinic processes and financial stability.

Overview

years of professional experience

Work History

Clinic Owner

Sydney CBD Physiotherapy

08.2011 - Current

Managed clinic budget to maximize resources and maintain financial stability.
Monitored inventory levels of medical supplies and equipment, ensuring timely replenishment as needed.
Oversaw billing procedures and worked closely with accounting personnel maintaining accurate financial records.
Developed comprehensive treatment plans tailored to individual patient needs, improving health outcomes.
Collaborated with other healthcare providers in the community to enhance overall patient care options available locally.
Established protocols focused on preventive care ultimately reducing hospital readmissions rates.
Kept up-to-date on industry trends and advancements in medicine to stay ahead of competitors within the market area.
Maintained a clean, organized, and safe clinic environment for staff and patients alike.
Enhanced clinic reputation through excellent customer service, resulting in increased patient referrals.
Ensured compliance with all federal, state, and local regulations governing medical practices.
Implemented innovative marketing strategies to attract new patients and grow the practice.
Improved patient satisfaction by implementing efficient clinic processes and streamlining appointment scheduling.
Streamlined record-keeping systems to improve accessibility of patient information while ensuring confidentiality.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.

Education

Master of Science - Musculoskeletal Physiotherapy

Auckland University of Technology, Auckland, New Zealand

01.2005

Bachelor of Science - Physiotherapy

Auckand University of Technology, Auckland, New Zealand

01.2003

Skills

Patient Care Coordination
Operations Management
Human Resources
Critical Thinking
Patient Safety
Decision-Making

Patient Care Assessment
Patient Education
Certified in CPR/AED
Schedule Management
Patient Relations
Records Management

Additional Information

Recently I have found out about Heidi through a patient who is an optometrist. Immediately this got me excited as I believe this is the future.

Languages

English

Native or Bilingual

Serbian

Native or Bilingual

Timeline

Clinic Owner - Sydney CBD Physiotherapy

08.2011 - Current

Auckland University of Technology - Master of Science, Musculoskeletal Physiotherapy

Auckand University of Technology - Bachelor of Science, Physiotherapy